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At that time, Jack was famous for his personal leader’s notes. In business, Jack Welch was the most famous advocate of cvs2bvs in the US.
Jack used cvs2bvs at GE to help him change the culture of a 100-year-old manufacturer to the most valuable company (at the time he left it) in the history of the world!
I was invited to GE soon after he became chairman and CEO. In the 1980s I spent several years, at his request, installing the cvs2bvs brain software at GE. He wrote to me saying,
“I would love to have a management team that really understood the cvs2bvs algorithm. It’s the ‘value-added’ role in the management process”.
In his book about his time at GE called, Jack (Warner Books 2001), he wrote, “It would make each of us wake up with the goal of “Finding a Better Way Every Day”. It was a phrase that became a slogan, put up on the walls of GE factories and offices around the world”.
Jack also used cvs2bvs in crisis management situations and on one very serious occasion involving a crisis between GE and President Reagan’s Defense Secretary, Caspar Weinberger, Jack asked me to meet with him privately, in Manhattan, to apply cvs2bvs to finding a solution.
He also told me that it helped him design new concepts like ‘Boundarylessness’ and ‘Work-Out’. He wrote, “Suddenly, “Finding a Better Way Every Day” wasn’t just a slogan. It was the essence of boundaryless behaviour, and it defined our expectations”.
As my Dad used to say, “Nobody’s perfect!” and Jack had his share of setbacks but he was a genuine strategic thinker and one of the most accomplished business leaders of his time.
Jack was famous for the little hand-written notes he would send to people. He sent me several and the one I prized the most was, “Michael, you are a friend of our company”.
Hand-written notes are a very personal and powerful communication. I have known several leaders who use handwritten notes with great effect.
I first was taught to use ‘The Leader’s Note’ in the Army and I saw recently where the Duchess of Cornwall (who is Royal Colonel of the 4th Battalion The Rifles) sent handwritten notes to all the soldiers in her regiment who were wounded in Iraq.
Lieutenant Colonel Patrick Sanders, commander of 4 Rifles, said,
She bled with us throughout the tour. She wrote by hand to all the wounded and the families of those killed. She gave each of the wounded presents – whisky or hampers. We feel incredibly lucky to have her as our Royal Colonel. At a time when people in England did not really know what we were going through, she did.
DFQ #20:
PTO: Write a Leader’s Note!
On a postcard, engraved writing paper or special paper for the purpose (not email), write a short personal note of encouragement (around 10 to 100 words) to someone who sees you as their leader or mentor.
Post that you have completed this PTO within the next 24 hours saying who, when, where etc:
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To a person who provides inspiration through his life and family. A work colleague who is respectful and kind.
I wrote a letter to both my girls telling them how proud I am of their achievements both personally and professionally.
I wrote a note to a person who reminds me of me 10 years ago. Sent it in the internal mail today
I wrote a note to my host family, sent by mail today.
A note to my wife to say how great she has been through the tough times and how much I love and appreciate her .
Also to an uncle and aunt who have been on my mind and anote to my daughter to let her know I’m still thinking about her.
To My brainstorming buddy Phil
Today
Sent to Galston via courier on blueprint paper
Nice engineering touch I thought!
I have completed the PTO, I wrote to my daughter this afternoon at home using a special card. I will post the card tomorrow (Saturday) and will receive the card by Wednesday.
Thanks for all the effort over the past couple of months and the coming few months. I appreciate the sacrifice of both home time and some of your longer term startegic goals while we pursue a an outcome that will see the site through the next 5 – 10 years.
Hello all,
PTO; Handwritten note
Who; To all direct reports
When; FYE on the performance over the year
Where; At work
I wrote a note to my youngest daughter following her enrolment ceremony for Girl Guides.