Better Plumbers

Reece Employees

Never really thought about it before (must mean I was not born with it)

Everyone can think, but you need to train it just like every other skill.

To me it means that everyone can learn to become better at solving problems by simply applying themselves and continue trying using past experiences, researching their topic, and communicating with others.

Skills are acquired throughout living and experiencing life, and like everything we do practice makes perfect.

No-one is ever born a skilled thinker! – we are not born with many skills at all!!! We have to learn them all…reading, writing, speaking, walking…maybe thinking should have always been on the list.

We generally do not think about why we do things. They become habits and if we stop to think about why we do things may be able to find better ways of doing things. Thinking about thinking needs to become a habit and that will take an open mind.

Putting less focus on things that are out of my control and putting that energy into more positive situations.

Thinking, like any skill, can be honed and advanced by recognizing processes involved.

Review something that isn’t working

We are all born with the basics to think but like any skill it needs exercise, practice and it will develop with experience and training. Limitations are only set by the user

To take on one task that would not usually be approached.

There is hope for me yet. Everyone can be taught.

Like any skill, it needs to be learned and evolved to create a powerful resource,

Everyone has the capability to learn to be a skilled thinker.

It is up to each individual as to how they want to improve their thinking skills It is a learned process

I am here to learn and share my experiences with those that want to share theirs

We all have the ability to become better thinkers….

Anyone can become a skilled thinker

I can develop new skills & become a better thinker.

Like most things if you want to get better you have to train, the brain is no different

Regarding my #1 opportunity I will PTO the focus on customer development. We need to focus on our customer base looking for opportunities to grow our business as our physical service area is decreased.

*With the branch manager, set weekly CD targets and follow them through, discuss in weekly pipeline.

*When, each week.
*Where, out on site, on the phone, at the counter – most importantly, when the opportunity arises.

Personal finance. We have a house in another town that we rent, but would love to sell. We rent where we live now but would prefer to have our own house, but cannot afford to buy at present. My PTO is to reduce outgoings, but still provide fun and interest for the family.

I tend to focus more on the opportunities in my business/career/life.

You can learn to be the best you can be!!!

Want to escape from the day to day trap of doing the same things and think of some new things I can be better doing to drive more productivity to keep growing

Our Reece goal describes the ‘something else’ we can work on everyday “continually improving the service we provide our customers” anyone can sell? But can they sell the Reece Way.

X10 train your brain cant wait

Someone who does what he can, when he can, to help myself and those around me to enjoy themselves.

Worked together as team to show that we could get out of our own boxs and finish a project in quick time. Won back respect for all involved.

To, in some way, enhance the lives of the people around us, so mankind can continue to evolve on earth.

To enjoy life and everything it has to offer.

To support and cherish my husband and daughters – to be there for my family and friends.

Give other staff more opportunities to think of smarter ways to do their jobs

Ask for something else to challenge our daily routine.

I scored 40. A lot higher than I would of thought. Definitely need to work on looking for alternatives rather than being complacent

Today and everyday I can work on thinking of new ways to approach situations that I may think are beyond my capabilities.

Scored 56

Not to give up on learning a new skill as often as possible.

My cvs was just doing the same thing. My bvs is getting out to see my customers.

To see thing from CVS And BVS hopefully the BVS is more today

Spend more time working on longer-term plans, reacting less to current situations and planning for future opportunities.

Don’t take thinking for granted, like anything you want to improve, you have to work on it.

You need to train your brain to be more skilled with thoughts, to be creative.

Think outside the square. Look for areas that are uncovered by others

To add value

Just not get caught up on things that you cant control and concentrate on things that you can influence or control

We all leave a mark in the universe wether it is to help others better themselves or in being better within ourselves to be remembered.

I will focus on something that has failed in the past and find a way to make it work.

Organise a complete stock check and find new opportunities with stock that we don’t keep and will have a very good chance to sell.

To have fun & enjoy all the time I have to spend with loved ones!

My BVS was realising that to get more BVS’s, my first step should be to ask more questions and get more opinions!

Just like other skills in life, the skill of thinking will develop and the more training & practice you do the better it becomes.

To put our own stamp on the world.

Recently, I have had some big decisions to make with work and personal which I believe in the past, I couldn’t have made on my own.

To live, love and laugh as often as possible. To hold our values and teach those onto our children and generations to come.

Help others grow and in turn this will help you

Have been thinking about how to deal with staff and customers in a better way so I can get more out of them. I’ve escaped from a box of being looked over as an authority figure.

My ability not to put things off

Be more aware of my cvs observations.

To enjoy myself as much as I can while trying to make the world a better place.

Think about what you can do differently in the way you do your regular work to improve and/or to simplify things.

40- A good starting point.

Can work on approaching situations with an open mind without letting your ‘point of view’ obstruct your judgement.

Try a different verbal approach to a team member, when discussing performance/process.

To (hopefully) one day contribute something of worth for the greater good. In the meantime, just do things that matter to the people around me.

I scored 42 Wether that’s good, bad or indifferent it doesn’t matter as it has me thinking about what I do.

Make the best of the situation I have been put in and continue to think outside the box

Branch discussion about cvs 2 bvs is now becoming the normal, the team is starting to think for themselves on how they can do things better and implement along the way. This will only be successfully with continuous repetition and follow up of how we can do things better.

Looking at my daily tasks and what goals and outcomes I have for each. Then taking a step back to ‘think’ about better ways of achieving these goals.

Not getting so involved with the things that staff already know how to do , lead by example and show them new things so they can learn and grow thus freeing my time

It takes time and effort to use your brain to help you think/learn.

We are all the same at one stage, but you must work to be greater.

I’ve been seeing a client for the last 2 years discussing the same thing with no result. Changed our approach and we now have the client coming through for a warehouse tour next week. Different approach = different result.

Idon’tknowifIwilleverknowWhyIamhere. ButIknowthatIaimtobethebestthatIcanbe.

People have done a lot to get us where we are now, now its our turn to put in the hard yards

Everyone ‘thinks’. But it’s the quality of your thoughts that count.

It conveys that skilled thinking must be accumulated by reassessing cognition practises. However, it is up to the individual to persist with training to achieve becoming a skilled thinker.

We need to come up with new ideas on how to approach basic tasks, keep it interesting

Take an opportunity you’ve been given and take it to the next level. Don’t stop.

I scored 32. Hope this training works

Get all staff to think of one idea/opportunity. Something none of our competitors are doing.

Scored 46. It makes one realise the processes of thinking things through that we actually do without realising it.

This is the question I ask myself every day. I think it is to do good to oneself and others to enable one to come back in the next life closer to obtaining enlightenment.

“Something else” that I can work on today ……… go in to my too hard basket and take a pick!

To contribute, to inspire, to appreciate and to respect.

At home it would be to, along with my wife , create a positive influence for my kids . Work would be much the same, to create a positive influence to achieve our goals .

I have always worked with the rule of “doing only as I am told,” and have done for many years.

Recently I have been trying to amend this attitude to think more for myself. Apply my ideas and my opinions to situations and constructively question instructions to improve productivity.

To make people feel as happy as others have made me.

Look for something else outside my comfort zone

Prioritising my day better to increase productivity

We must put time and effort into developing our cognitive skills.
There is not a predetermined expectation that we will automatically be great at other skill… So why is thinking any different?

Changing my approach

Looking in from the outside point of view more.

Prioritize and time management

Without assistance follow one of the department training procedures that I have never done before.

Look at what we do daily within branch activities / staff productivity, and change our common view to a better view.

The importance of working together with your wife and family is the most important thing we have

been brought on this earth for. This relationship and respect must also be given when working with our staff.

We learn new thing each and everyday from when we first came into this world. Its how you use than that information and process it.

Keep thinking and implementing new ideas following specific experiences. Today I can take a significant experience we had with a customer yesterday, review our processes and relationship structure with this key customer to establish what improvements we can make that will improve our commercial position with all key our customers.

Not sure right now but I will keep my eye open today for that something else when it appears.

I am me. I define who I am and I demonstrate who I am through everyday life being both through personal & professional aspects.

You need to develop an understanding of how you think

To learn from everyone and everything around me and share it.

Actively seek input from people who are closest to the issue or problem and listen to their solutions from a BVS perspective

To create the best environment for my two daughters and leave them with a great start in life so they may pursue what they want to do in life not just “get a job” to pay bills but to do something they are passionate about with there life.

Make time for thinking about cvs and moving it to bvs

Think outside the square to be ahead of the game. Daily huddle how do we minimise errors to minimise rework.

The “something else” can put us out of our comfort zone that’s why we usually avoid it. Coach staff that we don’t always have to follow the norm.

Have a go, make a difference and leave an impact on someone or something.

To make the most of what I have been given from others and use it to improve not only myself but also others around me.

To appreciate & enjoy life and everyone in it, to contribute to my family & community and make a difference where ever I can while striving to be the best I can be.

To make a difference

To create a positive atmosphere and to make a difference in everything I want to achieve

When you are born you start learning from that first day.

To contribute to others and create an extraordinary life!

If we give it a go and learn the skill of thinking we might just surprise ourselves.

we all have invisible labels worn across our chests and we let people see them by our actions, manner and behaviour. In the workplace, socially and at home. Leaders make decisions on what to do with the identity revealed on these labels.

“As we grow and mature, so does our ability to think more………………”

Make time to offer assistance to those around me for any help they require.

Change staff roles add a new flavour to the day & run with it.

It really makes you think about who you work with and how they could influence the workplace for better or worse. The need to identify is important if you want to move forward and not only be successful but identify who is going to take you there.

Overall to love and nurture my family. They are what everything is about.

Leadership is more likely to be developed in staff when they have strong leadership to look up to and a positive working environment which supports them stepping up and being leaders.

I believe I am here to contribute and do my best in everything I do.

Interact with staff to learn who is a natural leader and who will follow and be proactive in the branch to maximise productivity. Then work with those who are a thought killers/thwarters to minimise their impact if they are unwilling to change their thought process.

Select a topic in branch and coach a staff member to deliver to team

Everyone has the ability to be a great thinker, however it is those who endeavour to be better that become the best thinkers.

Looking at my sons education on weather to go private or not, all past information and experiences must be expelled and make an informed decision on NOW AND TODAY. Look at what will/could be achieved not how much it will cost.

To love my family and together with my wife teach my children the tools they need to be prepared for adulthood and for them to make thoughtful and moral decisions which will hopefully give them the opportunity to have a happy life.

To create a positive environment around me which I believe becomes infectious for others.

To make a difference, it’s up to the individual on where the difference is made.

To have a go in life & never stop enjoying ourselves. Don’t take life for granted.

No one is ever born a skilled thinker but with practice and accepting to learn new things, you can be one.

That this is a skill that can be taught and not something that is instinct

“Think outside the square”

Provided with the motivation, skilled thinking can be developed

First of all I don’t believe I had a choice of being here. Destiny dictated that I was going to be here because my Father and Mother saw fit to reproduce. All I can do is work to the values and standards they had taught me. Strive to do things better then when you do, lift the standard again and again and again .

My father is an example. He would fix things and when it didn’t work he would do it different until he found away. Hero in my book – Quote ” give it to my daddy he can fix anything ” that was me aged 3

We should continually improve our own thought processes

The meaning to this motto is- We need to skill our brain with as much knowledge as we can.

Everybody has the chance to learn to be a skilled thinker. It can be taught, not just born with the ability.

Like any skill you get better by practise

Find an area we need to improve and put something in place to correct it

Make a positive from a negative

I believe that I am here to learn, it doesn’t matter what you learn as long as you learn something new everyday

Currently, to be part of a special community called my family. Wife and children. Hunting and gathering to enjoy a quality of life.

Processing begins when we take our first breath.

I don’t think “why am I here?” rather “what can I learn to make a difference for others while here?”

To continually look at ways to improve every facet of my life.

To support my family and lead the way for my children to follow.

It is interesting what Albert Einstein said as this makes my thoughts a clearer about myself and others.

I am here to achieve the best that I can be , to be mindful of those you have achieved and sacrificed before me also to unconditional help in what ever way I can another person each day whoever they are .

Listen more effectively and set meaningful challenges for staff

1. To love and care for myself so I can,
2. Love and care for my family, friends & colleagues so I can, 3. Make enough money to do the first two things.

It’s a skill we can work on like any other

To have positive impacts on those around me, whether intentional or not. Positive thinking, positive vibes, positive outcomes…

Never let yourself down. You owe it to yourself to be the best you can be!

To me it means we learn new things ever day and we can never have too much knowledge.

We are all born hardwired the same way, its how we choose to upgrade our systems that makes the difference. Albert Einstein was born with the exact same hardware as you so what is so different now?

Work with staff to determine potential leaders.

It is imperative to be careful what you say and how you are perceived by others. As a leader you must be on top of your game always.

My father once told me ” we are here for one reason only and that is to help others”.

Evolution, teenage experimentation, defines you, define here?

“Experience is not what happens to you. It is what you do with what happens to you. Don’t waste your pain; use it to help others. “
– Rick Warren, The Purpose Driven Life: What on Earth Am I Here for?

It is never to late to learn something new or to re-train your brain to think differently.

Looking at what we do now, and how we can improve it going forward

What you put out to the earth is what you shall receive in return.

There is hope for me yet.

To try and be the best person that I can be, to try and make a change or a difference, to help others and learn along the way.

Have a discussion with somebody in work that I wouldn’t normally speak with. Gather the opinions of others on how my processes could work better.

It’s easy to fall into the mindset that everything we currently do is the best way to do it.

To enjoy life & share it with others. To learn & develop myself, to help others learn & support their development. To love & support Family & Friends & ensure my children are given every opportunity to be the best they can be.

We all have the ability to think it’s those that train their minds that become skilled in thinking.

Just like any equipment, maintenance and upgrading ensures the continued optimum performance.

To me it means that anyone can become a better thinker so by the end of this SOT I should have a better answer for this question

49! Can still be better yet

Anyone can think but everyone can learn to do it better.

Thinking can be trained to be better and more efficient

I scored 47.

I try to use Empathy in most of my decisions and try to see how they will affect others before making them and how others will perceive them. I am open to others ideas and try to see their point of view.

There is an opportunity to teach my brain a better way of thinking.

Today my “something else” is customer focussed. I am trying to think outside the box and I am focussing on getting my customer organised!

It is a new type of language for me; I have not heard business explained like this. Very interesting

I am here to share what I know and teach others, hoping to make a difference.

Something else to me is doing it different and challenging myself, observe others and look to do slightly different.

That we all can learn to think better, faster

All skills are learnt, put into practice and then passed on.

I am here to make a difference to the world however small it may seem

Like most things in Life Practice makes perfect.

The useful meaning to me is that you can build intelligence with practice.

You Learn something new everyday and this allows you to do this. The Mind does not switch off.

Today I can work on alternative actions to similar problems to see if approaching from a new angle creates a better way of functioning.

I will never know why I am here. Although whilst I am here I will learn and develop to be a good person with strong morals that other people look up to. Once I get my head around that I will show others how this can benefit their lives.

I’m here to be the best I can be. Embrace opportunities and learnings and more importantly share the learnings so other people can develop to there full potential.

Repetition of things can improve and stimulate, such things as muscle memory. Same as working on thought process, can improve the way we think, and go about our daily tasks.

Today I will work on the fact that my current view is not always the right view. To be more open on others views and opinions.

Upon reading this I realise I may have one or two “though killers” in my workplace. This is very concerning… Something for me to consider

All skills are self-taught… In any form.

That thinking is a skill that must be learned.

No-One is ever born a skilled thinker

This meaning makes a lot of sense to me we train our bodies to preform we train our staff to excel we train our pets skills why not start training our brains to excel, preform and develop.

Our thinking is shaped by our environment and values we are taught growing up. To me it also means we are also able to shape our own thinking by looking past these boundaries.

Everyone is born with the ability to think but only with practice and training can we become skilled thinkers

Skilled thinking is another ability that over time can be developed. Like most things the greater effort you put into a skill the better and more confident you will be when the opportunity arises to use it.

Feed your mind!

Skilled thinking needs to be learned

The ability to think intelligently is a learned skill.

The way I see it is that our brain is the same as our muscles. The more we train them, the more powerful they will become.

thank thinking is a skill that needs to be practiced to improve it.

takes work

that with training all of us can be as free thinking as the most well known philosophers

Just that, we all learn to walk and talk and eat but apart from filling our head with knowledge at school no one teaches us to think, it is a life lesson that is lacking.

We can train our brain to suit different skills

Like learning to walk, talk or ride a bike (I have young kids!), practice makes perfect. Practice training your brain to become better at thinking…

Being aware of our thought process, and the ability to understand and change our way of thinking.

Skills can be taught and with the right attitude, everyone has the ability to get better.

Everyone has the ability to improve their thinking skills, we need to put the effort in to achieve this though. If you only do the same thing each day, you will get the same result.

We can all improve our brain functions no matter your age or experience. With the correct attitude and practice you can achieve your goals.

None of us are born with any skills. skills are what we are taught and accept along life’s road. All skills learnt need to be introduced by ourselves on a regular basis to maximise ones potential.

The useful meaning I get from this is thinking of ways I can convey a message for others to understand without over complicating the message I am trying to convey. (So its not lost in translation).

Thinking clearly can eliminate a lot of waste.

Skilled Thinking is task that is learnt

To me the motto means that any individual from any back ground from all walks of life has the potential to be better at what they do.

I am here because I have worked hard in life to achieve all the things I am blessed to have. A great Career with a great company. A loving wife and two of the most beautiful things I have created. My children. I now find myself being challenged to think about how I got here and how I can now do things better.

Intelligence and skill is not predetermined and can be learned

That my day has been wasted by doing house work on my day off, where I should see it as I have made my and the people around me environment better.

Mix it up, try and put a new spin on same day tasks

Your brain is a powerful tool, we take it for granted but don’t use it to our advantage

to aim to leave a person/place happier/better than when you arrived

My score was 42, Why do I consider something to be a priority when others may not .

To work hard to achieve my goals and enjoy the rewards and satisfaction that brings, and to help others such as friends, family and colleagues to do the same, just as they have helped me.

Start looking at things from the customer’s point of view, rather than my own, and working on improving the perception of me by others.

Face a task you have been putting off. Complete duties that are out of your comfort zone. Always remembering Our Goal and why we do what we do. R10.

Believe in myself & put some ideas into practice.

To pass on what I have learnt & make new beginnings.

Learn from your mistakes. If it doesn’t work look into the way other people do things and try their way or parts of there way of doing things that will help you. If you don’t know why something has failed investigate why it has failed and at what point it went wrong. Take it upon yourself to grow your knowledge and don’t always look to others for answers as there way of doing things may be wrong or could be improved. aw 3026

46.Seems like being a natural analyst is similar to being a good thinker. The trick seems to be in the execution to get the desired result.

After a disagreement with a fellow employee my CVS was he is a jerk. This frustrated me but after taking a step back and looking for a BVS I found that my comments were no more helpful than his. I could no longer solely blame him for the direction of the conversation. I am no longer frustrated and aware that I need to use constructive comments rather than tit for tat.

Training and dedication brings results

Realizing that not every situation can be control what will be will be and you just have to adapt with what hand you have been dealt.

Thinking for the future, both financially and mentally, a motto that has come to mind of recent times is doing what you always do and you will get what you always get. Investigating where to spend my time and my money for the future.

If people like it, they will copy

Simple team building exercises and problem solving programs immediately demonstrate where individuals sit within this matrix. Natural born leaders inherently take control of a situation in order to achieve their desired outcome. They understand that building relationships and embracing alternative thought processes will ensure the tasks are resolved effectively. Natural leaders will engage all parties in order to achieve their goal in the most effective and efficient way possible.

Potential leaders will only involve themselves in the decision making process and have their voices heard, once engaged. These people require and crave stimulating development.

Those who choose not to participate or offer negative criticism of the process will easily be identified. A group of thought leaders and choosers will act coherently and alienate these thought killers, because they are distracting others from the task at hand. These thought killers need to be removed, as they prohibit ideas for growth.

To try and live each day like it’s your last day.

There could be a different way of doing things.

To be honest I don’t think I have done this recently. In fact it may be some ten years since I did anything like this.

To live and enjoy live in everything we do , for the short or long time we are on this earth.

To leave a legacy through the way we live our life.

To reproduce. Live life to the fullest and be happy.

Placement in life?

The motto means that no one person ever created inherits the skill of cognitive thought. This is a skill that is learnt & developed through life’s experience & experiences. As an individual your thought processes or processing are refined by these experiences.

I worked out to move from cvs you bvs you first have to listen

To “live well, laugh often, love much”

I believe that it means different/other/stronger ways of thinking, as I have read to train the brain for better thinking.

33. This is how I rate myself, how would others rate me? Interesting.

We have business set targets to meet, by set dates, however it is obvious now that these will likely not be achieved, and have come to the conclusion now, that as long as we are all working together with the same goal ahead, and we are going in a forward direction, not backward, we will get there, and get there likely still within a reasonable timeframe.

My parents made that decision to grow their family

Score 36. I think your score also reflects how you see yourself.

Thinking is like leadership. A skill that can be learned and improved

Thinking is a technique that can be coached and learnt. Push yourself to think outside the box about thinking.

We are all born with certain skills. Its what we do with those skills to enhance our life performances

To improve myself everyday and help others around me improve.

If you repeat something enough times it becomes habitual, if you force yourself to repeat thoughts over a period of time your brain will starts to work that way automatically triggers your thinking processes.

I am working on listening to other peoples thoughts and ideas – Improving my own thoughts by listening to others.

We are born with the ability, we need to practise to become skilled.

I need to train myself to think better. Put more thought into my thoughts.

I’m fortunate, the group I work with are a committed lot always looking for opportunities to do things better coming up with ideas & encouraging each other. When a thought killer is introduced it is evident very quickly and steps need to taken to change their thinking or remove the problem.

As we grow older we rethink the way we think about things

Learn the skill to think about thinking and improve

Learning and Skills can, and need to be developed and that we are products of our environment and how we react and apply ourselves will help develop our thinking capability

To lead, guide, influence and enjoy other people. And to Love what I can create of and for myself.

My score was 34. To achieve my goals I need to develop a plan to help me achieve them.

My ‘something else’ today is to ‘Think’ and to ‘Commit’ to giving the x10 training a descent crack! As this is something I wouldn’t normally read or do.

To make a difference

In any engaged workplace it is easy to recognise & categorise these different types of people. Thought killers are obviously the least productive & most disruptive. It would be desirable to not have any employees in this category. Thought choosers or followers are probably branch staff who have no desire or drive for promotion & are happy to just do their job. Engage them via huddles to maximise their output & your businesses success. Thought leaders are hopefully the management team & are actively looking to improve themselves & their business. Willingly participating in courses such as this one to invigorate how we think & lead our teams.

Who knows? – I don’t. But ultimately to procreate. But what I do know is…….It is up to me how I behave while I’m here. I choose to be positive, and spread that message through my behaviour.

To Learn from & Respect my Elders. To pass on what lessons I have learnt to the younger generation.

Be compassionate & understanding to all facets of Life. (Animals & Humans) Love & appreciate Family & Friends.

Trying to look past my CVS

Thinking about this is confusing, as we truly do not know why, we can speculate and think about what we believe. I am here to support others, as they are here to support me, to laugh, to learn and reach our expectations of life while trying to exceed them.

I am here to enjoy the gift of life and to use whatever influence I have on those around me to do the same

Don’t see things as roadblocks, see them as a change of route

I am here to change my world. By changing myself and encouraging the people around me to change. As soon as we change we encourage others to change, thus begins the domino effect.

I will change the world from the bottom up.

A happy workplace is the key to promoting thought leaders. If people think that their ideas are going to be encouraged and embraced they are likely to express more ideas and think outside of the square.

If they think they will be shot down in flames or someone else taking the credit, they are more likely to become *rock crushers* or thought killers as you say.

In a Happy workplace the *Rock crushers* soon work their way to the surface and do not last long.

Looking outside of the square and escape my point of view

Sourcing new business clients & planning innovative ways to reward existing top customers for the festive season.

Find a better way to conduct my daily & weekly planning.

If skilled thinking can be taught, it can be learned, and it can improve with practice. It exciting that we work for a company that involves in programmes like this for the betterment of ourselves and the business.

The motto conveys to me that you have to work on developing your thinking to grow your mind/knowledge just as the rest of your body grows from infancy through to adulthood.

Today & every other day (for that matter) is to focus on the Positives and things I can control. Attitude is a large part in this way of Thinking. Turn negatives into Positives.

You can only apply yourself as much as your mind let you. Do the best you can, and stay close to your family – Love, Laugh, smile – Family is what will help you reach your goals keep them close.

You will get further in life with people behind you helping to motivate and reach your goals then tackling them solo.

In conversation about the days activities and items to be achieved, I could and will try to settle on a plan and see it through. Not just for larger things but for the smallest of things. Come to a conclusion together, settle on a plan together and follow it through together.

I am here to enjoy each day, whatever it brings. I am here to give to others and to receive from others things that you cannot buy – love, faith, health, family and more.

You only get back what you put in.

CVS2BVS x100

Work on keeping my head up and only have positive thoughts running through my mind. Always try to keep positive – negative seems to take over too quickly.

Thinking is something that takes practise the more we do the better we become. It is something I think that I have never thought about

We can all learn to think better and smarter through these lessons

Today I will start with what I have always promised myself to do. I can do it if I put my mind in the right place and I will.

From the beginning we develop the ability to think and with continued practise we get better at it

You are never to old to learn new skills and improve on what you have.

Skill = Practice makes perfect.

This conveys that it is never too late to change the way one thinks and also it may also be possible to become a better thinker.

What I get from the motto is we are consistently developing skills throughout life, be it work, sport, relationships and … thinking

All of us have the potential to be Skilled Thinkers, those who think outside the square are possibly the ones who become Skilled Thinkers quicker. Learning, Thinking & Acting are the basic’s of Life.

Everyone has the ability to think better

The skill of ‘thinking’ is something that can be developed

Everybody has the ability to learn. Some don’t have the skills needed to find the tools required for them to learn and improve their skills and abilities.

By practising your thinking skills you can become a better thinker, everything we do can be improved through practise and continually reviewing the way you are doing what you are doing.

We all have a brain it depends on what we do with it and how we train ourselves

Your brain is like a athlete, you have to keep on training to stay at your best

Thinkers, like leaders are not born they are trained. Everyone can enhance their abilities.

Thinking is like a choice just as you choose to eat healty or exercise to improve your well-being unless you want to improve nothing will change.

we learn something new every day,lifes not a rehersal.

Like anything thinking is a skill not a giving thing. The more thinking you train yourself in the better and wider the prospects can be. If you can become a skilled thinker it will better your ability to think outside the square.

To live a happy and productive life and to improve the lives of the people that surround me

Looking outside the core business that we provide and looking to establish a new stream of business by sourcing product that we have never sold before.

Focus on what needs to be done. Not what’s already completed

input role reversals / switches with staff

rather than implementing a direction I feel should work – try and challenge the group to come up with a BVS before making any decisions

To work on that “something else” task that someone else would normally do …..

and to have a good laugh along the way!

I am here to provide for and protect my family and also for myself

Never stop learning, everyone has unlimited potential it is how you develop it and tap into it that helps you progress and grow.

I feel if we can make enough positive difference in someone`s life to have them think about something we may have said, something we may have done, something we may have helped them to understand then I believe that is all we can ask for.

Do what you know is right.

To live, learn and hopefully inspire.

More questions, less answers

Ask a Consultant what their priority opportunity is for their customer and come up with a better solution.

Thinking is like any other skill, it needs to be taught and practiced.

You can learn anything if you put your mind to it.

Every day is a school day. Always something to learn.

Try not to get bogged down in the usual daily stuff – think of ways to improve things one at a time

Move more, talk more, write more down.

Try to finish all tasks, leaving a blank canvas for the following day. That way I can look at doing something else, or rather something new with a clear mind.

Everything doesn’t happen because its meant to. Everything happens because of our own choices. I have risen above just accepting what is happening around me and making a conscious effort to challenge the ‘norm’

Your born with the ability to think, You learn to be a skilled thinker

That nothing comes easy you have to learn/earn it.

Move on from what has been done to the Something that needs attention

Thinking if there are anymore TLA’s we can use……

Start thinking outside the square for business opportunities. Look at engaging specialty business at all meetings.

No one is ever born a skilled anything you get what you give and more.

We are all born to think, its how we use what we are thinking to reach solutions, outcomes and goals

Greeting customers in a different way to try to provoke a different response and lead the customer away from just ‘just having a look thanks’

Look at a situation from someone else’s point of view.

Start thinking of a better way to do some of the mindless tasks.

The “something else” I can work on today is delivering STRW training better, some styles and stories that haven`t been used before , CVS to BVS ,

That there is an opportunity for everyone as long as you take the time and effort to learn.

To listen to others opinions and work with them

The motto to me means that anything is possible. People were not born as good as what they are now so therefore, what is stopping myself from becoming that good too.

If skilled thinking can be learned, it can be done from birth. Therefore is it our society that is suppressing the learning of this skill for some reason???????????

Definitely try a different approach for new business, everyone is different, so you cant approach everyone with a one way fits all system

In psychology I was taught ‘ways to learn’ (at a very basic level!) Had I of not studied psychology I would not have learnt skills above and beyond the innate human ability. I derive a similar meaning from this motto but in relation to ‘thinking’.

I have had to make some changes in life recently and as it turns out I have a new look on how things can be done.

Work harder on looking at drilling down questions, to find the difference between us and the competitor

Being in control of our own thoughts becomes harder the older we get due to mental programs. To regain control of our own thoughts is a skill we can learn.

Trying to think outside the box a little more.

I have spent the last 18 years devoted to my family life, no time for myself always too busy with the kids. Now they are almost of my hands but still I was doing the same thing now too busy with the house. Have made a positive change to get and meet new people and try new things. Sometimes you just have to give yourself a little push in a different direction to make what seems to be ok even better.

Pulled down and put back together a Norton 750 engine. Never done a motorbike engine before. It was quite satisfying.

No one has a natural talent to be a skilled thinker. It must be practised and learnt.

Educate myself on a product that I continually avoid.

Start using CVS – BVS to change the way we see things Identifying opportunities with a fresh BVS outlook

It does not matter what it is. So long as it makes a difference to your everyday

We as humans need to constantly work on improving our skills in order to achieve success.

We become creatures of habit and we need to try new and unique things.

Thinking outside the square, leading, not following

Concentrate on the 1 percenter’s to ensure all those task’s that seem minor or unimportant are not left until they turn into MAJOR DRAMA.

Endeavour to be less predictable & listen to all points of view.

We learn something new everyday

Working outside my Box, doing job’s I would not usually Do.

Put into practice what I have learnt from a recent training session on communication & presentation skills.

Other parts of the business

Always reviewing yourself to make sure your not just doing the same old thing over and over.

Live in the moment. I am trying to stop thinking too far ahead.

There is always room for improvement

The human brain is an amazing tool and whilst we subconsciously soak information up everyday, our thinking is always evolving. Harnessing this information is something we can all improve on.

Get the little things done, to help work on the bigger picture.

It is something that you can develop over time and then continually develop and improve this skill as you improve.

My Something else for the day is to not put off till tomorrow what I can do today. I have cleaned up my customer orders that I should have done days ago.

Adjusting to an equal work and family life. Instead of having tunnel vision looking at the present take a step back and look at the bigger picture focus more time into the things I can control not the things out of my control.

Spend more time with staff.

From the day we are born we are all learning, those who are willing, learn more and faster.

That skilled thinking is a “learnt art” that needs practice.

Doing something like this (x10) to enhance the way you think.

Spend time with your staff members learning about them. Why they do things and how, watch them interact with others and you will find out quickly if they are leaders or followers.

” Something else” look at current issues that divide customers from salespeople & try to put myself in their shoes and see things from their point of view & not just my own.

Focusing on the little things getting them done. Challenge yourself to become better at the things that don’t come second nature

Role expectations, making sure we have a clear consistent understanding with each consultant.

That you can always improve your thinking and learn how to improve how you think and do things in situations

My something else will be the small one or two things that may not seem important task to do, but I somehow manage to postpone doing them until the following day.

My something else, would be to think outside the box on how to get branches more involved in CF sales.

I have changed my method of approaching my internal clients. I use higher levels of management to endorse my activities, resulting in better embracement of activities

Your brain is a tool that is yet to achieve it’s full potential, through training, you can get closer and closer to this goal.

Being open minded and accepting more.

Having an open mind, to others views. Looking outside the current way we do things, with the purpose of finding better ways.

I have stopped trying to have the same as everyone one else … the biggest tv the best car etc, by doing this it has allowed me to focus on the more important things … like family and friends. Things can only get better from here

There is hope for everyone if you are willing to listen and learn.

” Something else ” – Help others during the course of the day

My favourite escape has got be the invention of the automobile or horseless carriage. Back in the late 1880’s Karl Benz produces the first car and then in 1908 the production was streamlined by Henry Ford, resulting in mass production of the Model T. Thereby providing the masses with personal automated transport

To keep you in control of the current situation and allow you to anticipate what might happen next

The Mental challenges that we cross when trying to run to a goal

Cleaning up the little things

That you can always improve to become a skilled thinker

Look outside box to target new business

Smaller tasks in the branch that just need to be done instead of putting them off

We are animals, extremely clever animals. We are born, breed, raise our young and die. While we are here we need to use our minds to the best of our abilities to improve our lifestyle and those that follow after us. Doing this in collaboration with other humans assures the best outcome. Fighting against each other is counter productive

To me this quote says we get trapped in conventional thinking just because it works. The problem that is what everyone else does too. So next time when asked a question I would normally have to say no to, I will think differently and try to find a yes answer.

Today My something else will be focusing on pipeline meetings with my staff. I have not had a week where I have got through all staff for their pipeline meetings So this week I am going to complete them all.

My “something else” is listening more to others point of view and not always assuming that I am always right.

You get to a stage in life when you think you have it all sorted out. Where you started, what you have achieved, goals you have set, goals you have achieved, goals you have yet to achieve. Sometimes you fear for the unknown, what the future holds, will you achieve your goals, what if you don`t? My CVS is I have taken measures to “hopefully” achieve my future goals, my BVS is to reassess my goals, concentrate on the achievable, work harder and remove the uncertainty.

Just like every thing in life, skills are taught and need to be practised every day to keep them sharp otherwise

without regular exercise and use, your skills will become blunt.
“USE IT OR LOSE IT” is probably the best way I would describe any skill.

It’s a skill than CAN be taught.

Let other staff ring our regular clients and I will ring clients that don’t spend as much or don’t trade with us

Time to learn new skills

I think that Having customers develop Business relationships with other customers and working out the best way to tie them into each-others business, is and idea I have been working with for quite a long while, I think this has mutual benefits for not only the customers that buy from us but for the end user. Instead of recommending someone to do 1 particular job, which is a method that is typical through our industry. Thinking of a better way, thinking of a point of difference.

Think outside the square when next in a difficult situation and include and challenge staff to do the same.

I need to be more pro active with my quote follow ups. I will start that today

Not sure of it’s usefulness, but I derive from the motto that thinking is innate, skilled thinking is learnt.

My ‘Something Else’ is to work on not assuming that every one understands, but making sure that they understand.

To become a great thinker you need to adapt the idea that what you know now is not enough.

I’ve been putting off self audits due to thinking they aren’t important. I will be starting them today

To make a difference in the lives of others that makes their day to day more enjoyable

I have been adamant not to stock concrete stormwater pits, today I will try to change my think and stock some.

Look at ways of implementing more frequent, but shorter and less complex training sessions for staff

Risen outside the box of comfort and am trying to strike more conversations with a broader range of people. – Building repour will greatly increase confidence and make life easier down the track.

I guess you can you this in a personal developmental way. I try and link it to working in a business where you are, to a certain extent, controlled by the boundaries and rules in which the company acts. In my working environment there are opportunities to think ‘outside the box’ but there are always limitations that wouldn’t apply if you were the owner of the business.

When asked a question think am I just giving my point of view or can I think of something else

I think for myself everyday. In order to be the best at what you do you need to think outside the square.5+4=9 but so does 6+3. Age is no boundary to succeed!

We are all part of the world, and we all affect how we all live, whether we know each other or not. The things we do, create, act upon, will somehow, directly or indirectly impact on others that we do not even know. Like the butterfly effect. The trick is to appreciate everyone. Unfortunately, not everybody thinks like everybody else, making this world a unique place with no guarantees.

That you can always continue to improve the way you think about every situation.

Engage with the person speaking

That even I can become a skilled thinker

We have the ability to improve or change the way we think.

“Metacognition” of how I’m wrong, perplexing my perspective.in summary in being more accepting of others.

Thinking is a skill. Skills improve by continuous training. It is up to the individual on where there limit (If any) is.

Some things are passed down from our parents the skill off thinking just develops with hard work and knowledge

We are all born with basic instincts including the thought process, teaching people how to think “their” way has not always been a positive outcome for the human race.

The sky is the limit !! Utilise what you have got and grow !

The harder you work the better you become !(skill)

Look for other customers not specifically our core and focus on customers who use our other products for leads.

It means I’ve got a lot to learn

If we continue to go to basics and practice we will improve the way we think

Don’t think do!

Change is always difficult to accept, I have accepted the change in my life and made it a positive move forward.

Life’s twist and turns develop our natural thinking but an open positive mind and education make us a skilled thinker.

We are continuously learning everyday and will always when we put our mind to it!

In my mind I have not changed a bit in 10 or even 20 years. But the way I rationalise things and the view from which I understand things is always changing.

Look at things you do well and see how they can be improved further.

We all have the ability, it’s in there somewhere; and how we can extract these ideas/ thoughts and turn them into actions to make a significant difference.

Thinking is just like Reece you learn something new everyday.

That we learn to use our thinking skills over time.

The situation does not have to be broken to go from CVS to BVS. We may be doing something very well already, that doesn`t mean there isn`t a BVS still out there.

The Golden Rule.

Recently I have been thinking more about my Team at work, better ways of training the newer staff so they grasp processes quicker. Being patience and a thorough explanation is the key, obviously people think differently to myself which makes it challenging.

So improving the way I approach situations being at work or at home.

I’m here to help create a better atmosphere and environment that allows others to think differently, think better and ultimately do better work that benefits everyone.

To actually think of CVS 2 BVS as an option in my thought process. Try and always think of a Better View of the Situation.

Continuous learning is the constant for success in all things

To make a difference

It means, you have to work to become a skilled thinker, and train yourself. No one ever, also says to me, all the smart and intellectual people in the world have had to develop the art of being a skilled

thinker, this then gives one a greater appreciation for the ability.

Listen, really listen and understand. ‘Everyone has a story to tell, if only you have the patience to wait for it and not get in the way of it.’

Think outside the square. Listen more…

We are all here for a reason very day we come closer

Should always think beyond what you need to, think outside the square

I have risen above the idea that everything needs to be solved instantly. Sometimes we need to sit down take 5 engage our team and come up with the best resolution

To be the best father I can be for my child

Stress is caused by worrying about things you can’t control. When you realize your stressing, identify the subject causing it, consider whether you can influence outcomes and if you can’t move on. I very rarely suffer stressful situations as a result of my thinking. Life’s to short.

We can train our brains to become a skilled thinker.

Rather than just reacting to tasks thinking about what others need/want from me and get in first.

The possibility of improving the way I think.

I want to take on looking at a number of possible solutions before making a decision for the intent to have a better outcome, being a win/win outcome. Rather than a default reaction.

We all the potential to improve ourselves

Thinking that you can do something to the best of your ability, then surpassing it. Proving to you that it can’t stop at 1 level.

Say thank you to the customers I deal with today , and mean it. Engage them to leave with a ‘yeah that was a good experience.

Work with staff and identify potential leaders.

I’m here to enjoy life and tackle whatever life throws my way. To reach my goals, learn and take every opportunity to become a better person. Then use what I have learnt to coach others so they also can reach their goals.

I am looking at each store and seeing my CVS…. then working on each stores BVS.

Love, learn, share & enjoy

I believe we are here due to the natural and unrelenting processes of evolution. Right here and right now is our turn to live and to learn from the past before we hand the baton to the next generation

and teach for the future.

My CVS was always that I needed to be better at something and my BVS is that I’d rather be having fun with it and that’s how I will get better.

Anything outside normal routine

Instead of ear bashing someone for making a silly and costly mistake I chose to coach him and other staff on how they could prevent this from happening again

Stopped counting the score and started do thinking about why I think in certain ways. Always can improve thinking time and not rush decisions.

A TRS change, unfortunately this will take time but will save us work in the future.

To enjoy whatever is served up and to get on with it.

To leave some form of mark on the world

Improving myself by treating people the way I expect to be treated.

39 I need to listen to others point of view rather than pushing my own

Teach and grow other staff members to help them for fill the potential

Help others grow by teaching them new skills to them and by doing that will provide me with more spare time.

I think it means that you have to train your brain to become a skilled thinker, it doesn’t just happen overnight.

I’ve been able to successfully engage my staff and turn my business around , escaped from the giant box called ” self doubt ” and got through to the other side.

Given the stats of 1 in 10 could fit into this category given the correct environment — I would create small working teams on issues and watch the dynamics of the team and the final solution.

Through learning, hard work, trial and error we all have the ability to challenge our way of thinking, but its up to yourself to unlock your thinking vault.

We all have a role to play in the big game called life.

Some months ago, I damaged my back. Doing regular tasks were a challenge let alone anything physical like go for bike ride (something I love).

Satisfied that this was it, and that I was going to have to put up with the pain and niggling, “this was as good as it gets”

Than I snapped!

No longer content with the CVS, I decided to stop putting up with the pain and sought medical advice. Now with a healthier mind-set and a more positive approach, I’m back on the bike, feeling better with more energy not only at home with my family but also at work.

You need to use both hats. To achieve the best results, you need to use different approaches rather than just one hat.

No one person has the right way of thinking, there is always another way, another option, another path, and another direction to go and still reach the same goal.

My wife, workmates. Customers

1. Direct reports
2. Peers or leadership team
3. Operations or Senior management

When a price objection arises don’t automatically down sell. Stop & explain the features & benefits of the product. Look for the opportunity to teach customers about products & their cost differences inturn giving them the opportunity to purchase something to suit their needs.

Take the time to think of the consequences before taking action. Jumping in with a solution straightaway can lead to the problem being bigger than what it originally started. Utilising others thoughts and advice can help with strategic outcomes.

We will not quit does not matter how difficult it gets. I will enter.

I have found that most people procrastinate starting due to a fear of failure, once they realise that most success comes from failure and they learn to accept a hit then starting is a lot easier. The list is not a bad idea but if the fear is still there then it to will be procrastinated.

Keep doing the things you do well on a daily basis.

I have found that most people procrastinate starting due to fear of failure, when they learn to overcome this fear or realise that its ok to fail or that most great things come from failures then it becomes easier to start.

The list is a good idea but if the fear is still there then the list will be procrastinated as well.

My Partner, My 2ic, and my staff member.

My Family. My Colleagues My Friends

The stairway will help me step back from the issues – look for wider options! the more entrenched

in the problem, the more I am blinded.

Having multiple objectives can provide you with the ladder runners you need to achieve a BVS, Having Multiple ideas can lead to multiple objectives that can help you achieve BVS and escape CVS. Understanding that sometimes Multiple Ideas can lead to a multitude of different options which could have all differing outcomes some positive and some negative. Taking time to take a step back and assess the CVS is a foundation to coming up with BVS.

Ask other peers in my group ask my partner for her point of view ask newer staff for their opinion

I think any CVS that sticks in your head should at least get the benefit of searching for and applying a BVS. A BVS may not always be a better view, but a more concise and information filled view, which in turn will lead to a BVS.

The main point was “closing the sale”. Taking a BVS resulted in changing the CVS from sale closure to customer satisfaction.

To multiply my CVS x10, I think the easiest way to multiply would be to ask 10 others what they think about the subject. More opinions/view points & research would assist in developing a BVS

By understanding that I didn’t have the complete picture (or BVS) I was able to ask myself and others the questions to give myself a better view of the situation and make changes based on that view.

How does my CVS on one idea fit in with my BVS on another idea? Amazingly well, using that BVS to plan a stairway for the CVS I cant get out of.

The person sitting next me, the person I live with, and the person I drop off at day care.

Instead of jumping in and doing things the way I would normally do, I am going to take some time and think of a different point of view and start from there.

To give love and receive in return, to be kind to others, learn new things and to pass this onto the next generation.

My Staff, My Supplier’s, My Wife

44 – always room for improvement.

My ASBA
My 2IC
The Civil Manager

Why not, we ask ourselves all day long, we can make the change

Sometimes we only look at opportunities when they are right in front of us. By stopping and looking around we may discover opportunities where you wouldn’t normally.

Pre – plan looking at where we want to be. Look at where you are and how will I get there

My Manager, All my Staff, my wife

My Manager, All of my staff, my wife

Try something new that you have never tried before. You wont know if it works if you don’t take the risk to try it.

listen to the customer ask the right questions add value

You have to teach yourself to think.

My stairway will be to ask multiple people for their opinion on a subject.. As I usually would only ask one person, getting multiple opinions may open up different avenues that will be a BVS

Use cvs x 10 on one our accounts that I believe we can get more business out of

Use bvs and change cvs on one account to improve sales

Add value to there business and provide good research. First impression is sometimes a lasting one!!!

60

I’m ex trade and my brain doesn’t switch off as I am always thinking four steps ahead. Like chess, you may know the possibilities of the moves at hand, but it could all change in one move’s time, life is the same, you may know where your heading but keeping a true open mind will help you weather the storm.

CVS- have some people struggling with development. BVS- find a new approach which will help them ease into development.

Changing the thought process from close sales, to customer satisfaction, hence them buying anyway. Giving the customer what they want, when they want. This wins us a lot of our business.

CVS: Multiple tasks with same deadline
BVS: Multiple tasks that can help me achieve other tasks. I have to prioritise and work smarter.

Effective communication – find better ways to communicate internally so more engagement is created

When approaching a new customer’s, thinking about the angle to take, and understanding there business and current process’s. Think about what response’s may come back from certain questions, and be equipped with your own response. Better planning for customer meetings will help staff get the best outcome’s.

Look for opportunity, ask Why in the appropriate situation to gain that opportunity

My Boss, My Customer and finally my Partner

Why not use an alternative…………method. The first time is not always right

Why not suggest we can get this deal done before Christmas.

The good Doctor Hewitt-Gleeson, my customer and the Branch manager

Why not make a change, with customers and or staff, to achieve a BVS and be able to act on that for a better outcome

Look at different ways to fix reoccurring problems rather to fixing them the same old way

Even when you think you are losing an order there is an opportunity. You cant lose an order more so take a chance and some deeper questions on understanding you wont be getting the business.

everyone can help or contribute

My Broker
My Ex Bank The Real Estate

An escalator can never break: it can only become stairs. You should never see an Escalator Temporarily Out Of Order sign, just Escalator Temporarily Stairs

Why not give our brand a go and tell us what you think?

That you can become a skilled thinker and with knowledge and practise can keep improving your thinking.

Why not approach that new customer

Why not eliminate this task. It costs us too much time for its worth.

My Staff

My Family

My Friends

There are always opportunities to anything we apply ourselves to… We just again need to step out

and “think” rather than just same old same old!

I recently went back to work at an old work place to help out for a week. I was really humbled by the warm reception I received from both work colleges and customers. What really took me by surprise was the offers of hospitality from people I ‘know’ on a professional level and never would I have thought about imposing on someone else’s private life. There is a difference between knowing someone whom you serve at a counter, but then to be invited to stay at his or her house? It was a generous offer but felt weird, I had to think quickly on my feet and decline the offers so not to offend or seem ungrateful. There are a couple of guys I had dinner with on occasion but we’ve got a different relationship so it was like catching up with friends. I’ve told a few people since coming home and had a good laugh about it.

Product Control, Manager, Partner

It got me thinking about thinking.

I have a lot of work to do by the look of that score!!

49
Highlights ones self awareness and emotions

38 might have to change not as high as I thought I would be.

From the day we are born until the day we leave this earth. We will be learning and thinking new things as we evolve with a forever-changing world.

My score was 43 , above average, I have always strived to be the best I can be, I`m on the right path

To enjoy a happy life with no worries both a work and home

CVS – Why it can’t be done BVS – How it can be done This should be the IT mantra

Opinions & beliefs limit opportunities,

BSV slow down, listen with empathy & understanding to find a way forward, let the right people do their job and have confidence they’ll deliver.

List 3 GOOD things.
1. Challenging, I’ve enjoyed the content of the DFQ’s.
2. Openness, it’s really important to think and comment on the topics of the DFQ’s.

3. Great Value, for me this training represents great value as it has been no cost to me. List 3 BAD things.

1. It would be good to talk as a group, I understand the logistical challenge this would represent, but I’d argue the value.

2. Why did I wait until this stage of my life to do this? 3. More accountability and feedback.
List 3 things that could be BETTER.
1. Make it more widely available, teach it in school. 2. Have a mentor to talk to.

3. More interactive, an app, or other media resources.

We understand so little about the brain and how it truly works. The amazing thing though is that if you really want to do something you only need to think about it and then you do. To teach your brain to think better can only help you achieve more.

51
It makes me think about the capacity that others may have. And that not everyone will be a thinker.

I’m not the best and definitely can improve but it opens up ideas on how to deal with others in a more customisable way

32 – room for improvement

I think I am here to learn life’s lessons, try to better myself and constantly strive to make the most of every opportunity each day.

With the correct guidance I can achieve my goal

Every workplace has reports and documentation that the company policy is to follow. However, the other tasks can be altered to make things more streamline for all users to follow. New policies can be implemented.

100% brain utilisation… Now that would be cool! This shows how we can try to at least maximise the little we do use.

Be prepared to challenge your perspective on every day thinking & be satisfied you got the best result.

34. Seeing things from different viewpoints is what gives the clearest picture.

Everyday is a school day! Think outside the box!

Skilled thinking can be learned and developed

Thinking and making a plan from start to finish with ideas shared from other people in our team, Then putting the ideas into practice.

Leadership is not a given. Yes some have it and some can be taught to be leaders. We need our follows not our detractors.

To start thinking about thinking not just doing but to change the way you look at it

43
This exercise highlighted a number of steps I was taking though not consciously planned.

Put more planning into my day-to-day work. At times I can easily get drawn too much into reacting, I want to plan more, which helps change the way I view the situation..

Trying to stop and control your CVS is a skill in itself. I will try and take more time on my day to day dealings and make sure I am still happy with the way it is going.

Looking at a better plan for a work area by getting the basic plan on paper. Then to contact an expert in the field to hone & fine-tune the original plan to make it not only practical but economically viable. This work area’s CVS is causing inefficiencies that when the new plan is implemented will give a BVS due to the increased efficiencies & their knock on effects.

I recently made a banoffee pie and only had 250 grams of marie biscuits but needed 280 grams so I added in 30 grams of coconut – this gave the pie an interesting twist.

That we are able to LEARN how to become better thinkers.

39…. still have some improvement on some areas that I could make. Really does make you stop and think about how much you put into making those decisions we do everyday and our automatic responses to decisions etc.

Do each job as it rises rather than defer the ones you do not wish to do

Coaching my staff. Investing the time will only benefit bot the staff member and myself and in turn my clients.

Solving my own problems buy thinking outside the box, Changing cv’s to bv’s Working with others and sharing the load equally.

I wrote a note to a new staff member as encouragement and congratulations after commendation

was received from a customer. Also to reinforce she is doing really well and to offer ‘my door is always open’ for assistance in any matters, as she is new and needs a mentor.

To be the best I can be, learn from others and see as much as I can. Share with others what I see, learn and know. Make a positive difference to all who cross my path in life.

Think outside the square – look for another way of doing something.

Selling on price! Trying to impact my managers to not rely on price

32 more work needs to be done

I am here as a “cog in the big wheel”. Every part is needed to make the wheel go round. I have a purpose to be the best I can be, and by being here, I am able to touch people’s lives in a way that only I can. I think that there are some things that impact on another person because of whom they are specifically and only that one person has the ability to impact on the other at any one time, so I am needed for those contacts. My part also involves the contact of others to me that impact my life to enable me to move forward and pass it forward.

For me, stepping back or rising above the CVS gives me the opportunity for a BVS. Don’t accept the CSV, challenge the way we do things, engage the cognitive power and recognise when this occurs, share your ideas.

I’ve recently taken over an account that had some really old transactions that staff have not previously been able to clear. I found myself following the same routine to solve the problem and found myself at the same dead end. I sat back and looked further into who has had their hands on the situation and tracked down a state manager from the other company that had been involved and used his resources to obtain the information I needed to have the transactions cleared. Not all of the transactions are sorted however we now have the right lines of communications opened and are well on the way to having the account up to date.

I am learning to look at situations from a different angle.

In my role it is juggling peoples emotions and financial situation therefore I have to consider a lot of different situations this causes me to have to think it through before making a decision

Gaining a “can do attitude” In the past I always ask for help with eg excel, but now I use the skills I have to work out problems myself before asking for assistance. Gaining a little more confidence I guess.

I can work on making an impact on someone I work with in a positive manner so they feel good. I can then expand that idea and make an impact on others as I come into contact with them. A smile is free and can be infectious and makes people feel good so that is great for starters. Then a positive comment can be so appreciated by all.

56 even though I was doubtful on some questions I went with first thoughts

self improvement can happen if you try to think out side of the square

If you don’t use it, you lose it!

to be the best I can and pass on my knowledge and live life to the fullest with no regrets.

Up & active, ready for the week. Getting through my priorities

I will look at one of my jobs today and find a more efficient way of this task. Something different that will improve the process.

54 I tend to over analyse

I will try to look at the alternative of each decision made, don’t get locked into a corner. There are no problems only solutions.

I am here to learn from mistakes and successes made by others and myself. As this happens, humans will continue to evolve.

53 – Obviously wanted to try and be honest with myself – Interesting

I have spoken to two suppliers recently (one today) who have helped me out with warranty situations. Both products were out of warranty period. Both suppliers agreed, after I called and discussed with them, to assist us (and our customers).

CVS – product out of warranty
BVS – assistance and problems solved

44 – by simply being happy with an action / consequence, there is still validity in searching for alternatives for a potential better outcome

With a little effort, anyone can become a better thinker.

Putting aside others negative attitude and comments and trying to see the brighter side of situations.

Finished with 40.

It conveys to me that all individuals have to learn skills to improve or better themselves or to learn a new skillset that they are interested in.

My CVS that I want to escape from today is dealing with issues within the business with curtain staff that I tend to avoid.

My BVS is to sit down with the people concerned and be upfront with issues and be clear on expectation of the company. I have started to action today with 1 on conversations with each person with a positive response.

29; I think in an over view, I would say when a decision that would have to be made on fact. This could change my score.

In regards to a new role I am taking on, I try and escape my current view of thinking to become a more efficient problem solver and time manager

Don’t spend time dwelling on the things you cant change or influence – target the ‘gig’ things

I think my purpose is to live each day striving to do more and be better. I think I’m here to help and to make people happy, and to leave a legacy of positive change wherever I can.

38

Something I did already know, however when I make my mind up I get very fixated on that answer and tend to dismiss others ideas. Obviously an area of improves that’s required.

Thinking is a skill you learn, not a pre-programmed ability.

My total is 32.

I believe as long as you are if fact thinking about what you are doing, what the consequences are and how you can improve for next time, then the actual score may not be that important.

42 – I now realise areas where I can improve

Changing my focus and main time spent from dealing with “challenging customers” to current customers and new customers who positively impact on our business.

In doing so it is impacting positively on my language, attitude and energy in the workplace.

Stopped looking at the smaller picture and getting bogged down in day to day issues and started to look at the bigger picture and how I can bring new customers in the door rather than waiting for the same old faces to come in.

I am going to step outside the box and challenge the way I have approached a certain situation and see what the result is.

35. Shows that there is room to move forward and improve decision making process. Sometimes decisions made possibly without looking at the big picture

The ‘something else’ I can work on today is looking beyond my go-to solutions to hurdles. When I face roadblocks I can make time to brainstorm with colleagues and friends – not ruling out any options at face value.

36
Is it possible to over think? What does this look like?

Today I focussed on the good points on previous actions of my children and only brushed on the naughty or not so good points. Then relied on them to do something and the outcome was more positive. Changed my way of approaching a common issue with positive results.

Don’t worry about things you cant control

39 room for improvement and I know where to improve

We are not limited by the skills we are born with as we can always learn new ones and better ourselves over time and through development.

We need to be coachable in the skill sets to be a skilled thinker and it is never to late to train the brain.

Instead of just saying hello to everyone who walks in the store today I will offer to make them a coffee or tea. This will enhance their experience.

Just reading the comments on the Hub makes you think is there a better way to do things if I look at the problem from a completely different view.

When we have an idea, its good to get some advise. But if we take rejection and learn from it and look at why it didn’t work, you wont be afraid to keep trying. That’s what hopefully makes a better person too!!!

39, not many things in the world are black or white ,,,if any

There is always more than one way to accomplish a goal or task. From a leadership point of view your way does not always have to be the right way as long as the end result is the same. Challenge your cvs as there may be a bvs.

To create my own person mark on family, friends & others by doing what I can to leave an everlasting impression

I am here to learn. Looking back at days past we are all here to be a stepping stone for the future. Whether or not my time here is to achieve great things the life lessons I will learn I will pass on to those that come after me and it may be them from my lessons that achieve great things.

We can often talk of “not judging a book by its cover” but how often do we actually do it. When dealing with difficult customers I just tend to try and ‘kill them with kindness’ get them what they want and get them out the door quickly without even trying to get know them. Recently I decided to get know a so-called difficult customer and try understand them from their side of the counter, I was pleasantly surprised.

Not something that I have done, more something I am currently and continuously working on. Is the way I approach/speak with people and how to get the best out of each person. About understanding the “disc” formula and putting that into practice.

Listening to things, not interrupting, realising that letting people have to let their steam off as well, then letting it wash over you and on to another, not letting negative attitudes get the better of me.

The CVS I can escape from today is that every customer is price sensitive. It is not always about price and I should focus on other factors, stock holding, expertise and relationships.

I am here to work hard so I can provide a safe and happy environment for my family , and encourage my children to strive to achieve what they want , not just drift along.

I have the ability to learn how to think.

Some times we must stop and think am I the only one going across the grain.. must stop and look at the situation in front and work out how to get where I want to be.

CVS- Customer Service doing the basics all day every day. BVS – Change the way we do it

37 – Keep improving and really think about my decisions.

Our brains are an amazing tool that we need to clink into all the time.

I will take the attitude on my cvs can always be improved as there is always someone in a worse situation then myself therefore cvs > bvs

45 – I like to brainstorm ideas and discount nothing until I am satisfied I have exhausted all options.

45 be open to options & peoples viewpoint’s, always room to improve

We need to adapt the way we think as we get older

The one thing I have been able to do is think before I speak in a competitive situation……………

35
I need to not make so many decisions with my emotions

Score 40 brain used when needed

39
This made me realise I play it safe. Thinking of a couple of examples makes me realise the fall out if it didn’t work wasn’t huge. The benefit if I had pushed it further. Who knows.

Speaking to people in situations I would normally shy away from.

We all start life at an even level, its up to the individual on how far they want to go and what they want to learn in life.

33 proactive not reactive…

Simple problem solving, mainly with new age gadgets. The main premise being never give up, continue to review and consider, eventually a bvs will appear

I am very lucky to be here, not sure why. I try to make the most of every day and enjoy having great friends and family in my life.

I have learnt to open my mind more now that my understanding is better. Thinking beyond our body and out of the square.

CVS2BVS
training staff => training staff 2 BVS

getting staff to understand and stop with their first thought and re analyse on how it can be improved even if it is just slightly

To serve a purpose be it in my personal life or professional life. What that purpose is can vary from situation to situation. I may act as a teacher, a mentor or as counsel for an individual own life issues. It’s about sharing my life experience to guide, assist or aid others experiencing their own.

42 – I enjoy using my mind to problem solve and help others. Being a passionate personality I still need to spend more time on planning and regarding all options rather than just jumping in.

Looking a doing a task in a different way, which may prove to be a more efficient way, which also may not, but giving it a go.

To be me

Always good to keep analysing / challenging your own thought process

Loosening my grip on the reigns, letting others step up and have a go at new tasks that I have always done myself.

I think that thought leaders are often easily identifiable. Finding those who have the potential can be harder. Engaging these staff in some ideas workshops and passing on tasks that gives them responsibility and allows them to demonstrate their potential can be of some benefit both to management and also to the staff members. I think it can be a harder task to know when the time to stop trying to turn your thought -killers into positive contributors and let them go before they infect others with their negativity.

I’ve previously thought that being the most junior member of my team that I do not add as much value as other team members. I’ve since risen above that thought and grown confident to contribute equally.

35 We need to assess the views of others more in making our final decision.

That you can always learn new skills and new ways of thinking and doing things.

Blitzed it. Hang on let me think.

Managing my productive time and personal time as separate periods. If these 2 are constantly fighting to be the dominant point of attention, there will be no balance between either. Today I will work on having set work periods and set personal periods of time which are exclusive of one another.

38 room to evaluate the idea for what it is

To live, share & learn with colleagues, friends & family

You get out what you put in

With the right attitude you can learn anything.

I have endless opportunities both socially & professionally to act & operate in a CVS way, a lot of these situations would be better dealt with in a BVS way.

42. I find that my D behaviour often directs me to jump into a situation without gathering all the facts first. Something I try and constantly work on.

We don’t think enough… Or is it that we just don’t stop to think enough. day to day life moves so quickly that our brains start running unconsciously and conform to some sort of autopilot.

With practice you can train yourself to think outside the box…

My core idea was that routine breeds success. I have risen above to explore new things and a new way of doing things that is starting to show results already.

40. Need to continue looking for new ideas and be more open, even if I’m satisfied with what I’ve got currently.

I am here to improve the quality of life for the next generation

I don’t think that I am trying to move away from a Main point, I think having my thought process opened to understanding what I am doing is the CVS I am trying to escape.

My something else is to try and evaluate the situation and settle on the best outcome rather than the first outcome that comes to mind

Like any muscle in the body, you need to exercise it to make it stronger

Change ideas and look outside the square.

I changed a customers cvs to a bvs buy going the extra mile and explaining the warranty procedure to a win/win solution

You can teach a old dog new tricks

I will be honest with myself and answer with 14

I would say we need to develop our thinking skills, we have to unlock parts of our brain to allow maximum thinking we need to train our brain to think .

50

Thinking is a skill, and identifying where improvements can be made and continuing to improve yourself is just the start.

we learn as we go

To learn life’s lessons and use them to become the best I can be and to help others with my knowledge and experience.

39 – certainly made me think about right or wrong, good or bad. can get caught up in this mindset on a daily basis.

Escape the daily routine, Look for better ways to engage my staff.

48 – I need to be more mindful of others and their views and listen to there ideas more often.

52. Interesting result.

To be more understanding with staff & customers. When you listen more you understand more.

I am here to be the best that I can be. To make the most of every day. To make a difference to the world. To make my parents proud and to give back to others what they give to me.

I am not sure what my intended purpose was (if there was ever one)

But at (hopefully) the halfway point of my life when I look back I see selfishness & failings on my behalf, I see enormous amounts of time spent working and missing life moments with my wife, children & extended family & friends.

Going forward and with the learning’s of life so far under my belt I intend to strive to be a better husband, father & friend by giving time! That’s how I feel I can contribute while I’m HERE, giving time, listening and leaving people feeling like the glass is always half full.

I have learnt to slow down and not rush into situations. TO stand back and look at it before proceeding, to ask others for input and encourage others opinion. I find this new way of thinking is pro active not reactive.

We are never to old to learn a new skill and to better ourselves

Today I will spend time to listen to others and find something new in a way they do things and try it to see if it works for me. We are surrounded by knowledge in our peers all we have to do is ask them. Get another outlook on a situation and try something else.

I will view my cvs from the inside looking out and also the outside looking in.

53
Thinking is enjoyable.

you can learn something new everyday!

Acknowledge the good work done by others more often and say it in person not just by electronic means.

No matter what stage of your life we are at, we can always learn new things. That famous old adage

“you can’t teach an old dog new tricks” is simply not true. Embrace change and new ideas, anything is possible.

Much more thought provoking then I thought it would be. Made me think about the other X10 exercise thinking about thinking.

In most situations I try to be impartial which allows me to make informed decisions.

I was always trying to do things myself to make sure it gets done right. I have now focused my attention to training staff in these area’s and explaining the benefits of doing thing right the first time. This has made the running of the store a much more easier place t work and has given the other staff more responsibility in the workplace.

To make a difference. a bit corny yes. To give my children the best chances in their future, and to be the best I can be at what ever I apply myself to.

My own opinion of how I think things should be done, take into account the way others would like things to run.

cvs have thoughts of change and some stress.

39 – there are a few areas where I can improve

37. I better keep exploring instead of stopping at the first solution I find

CVS would have been , being locked into discount pricing, in the fear of the customer would come in to complain so to avoid the situation I would discount the price, my BVS for over 12 months now has been to escape this box, and there has been only positive results.

You may not come up with a solution with the first thing that you try. Don’t give up on the issue try & think about another alternative. Sometimes looking at the reasons why we do it can give us the answer on how to do it.

39 think with a clear mind

that you can learn and develop your skills by listening and reading

To me it means that our brains all start off the same and that its up to us to develop them.

Have a positive attitude all the time and you will escape the cvs.

To enjoy every minute of every day

42. I probably think more about the consequences than anything else.

don’t be afraid to try something else new and listen to others more

43. there were a few questions that highlighted areas I could improve , i.e. – looking for alternatives even when I’m satisfied & viewing ideas as good or bad. Had not really considered my thought process here.

My something else is to see a customer today, I have not called on before.

42.
I still have area I can improve my thinking and look further into my decision making and planning

I think I am here to help people, helping others gives me a sense of achievement

40 – Looking forward to the next score.

33, higher than I thought, still room for improvement though. I will look at all options before settling for the satisfactory and think more about my priorities and why I have chosen them.

That there must be a way (BVS) to increase the speed of change, especially in those processes impacting customer & staff satisfaction, despite the significant delays/resistance in other departments to engage at the current time… particularly in IT.

41 – To continue to think with a clear head as much as possible and not to let emotions take over.

39 thinking and sizing is always important.

Perception will alter to the person viewing, people should remember that because other peoples perception is different to there own does not make it wrong.

Well not too sure why but I was given a one in a trillion chance to be here and I have to keep reminding myself of that wonderful gift to make the most of it.

Scored 51, I have learned to be mindful of other viewpoints, personality types, and ways of doing things. This was a consequence of working in industries with varied backgrounds and levels of experience. I could look more about alternatives once tasks are done and not be satisfied when the job is done if there is a better way.

scored 41. got to see the big picture when going through decision making process

Without realising I think my emotions play a large role in my decision making, I need to take a step back and make more informed decisions without letting emotions affect them.

The brain does this so we preform a reaction to each & every moment in life.

I am going to try a different approach towards an on going issues that needs to be sorted creating a win win for all person’s involved

World is evolving & we are its chance to keep it like we have it for future generations

Escape the CAVE people trying to control the boat,

After watching the clip, I have found the idea of using BVS to have the customer close the sale a very interesting idea. This is something I intend to work on and try out day to day with my sales.

47. Don’t always be happy with one solution, keep looking to try & find a better one.

You can be trained to be a skilled thinker

32 Hmm thought I would be higher, maybe time for a change.

general duties today with customer follow up will prompt me to step out of the normal questions and seek answers straight away.

Try something new, Don’t get stuck in the past

Make the most of life whether it be family, friends or work. Life is relatively short its up to me how I choose to live it.

45 – still room for improvement!
“I judge ideas not just as “good” or “bad” but also “interesting” if they can lead on to better ideas”

This one made me think quite a lot; it’s easy to forget that there are ideas that fall outside the categories of “good” and “bad”.

To wear the black hat only will narrow your view and close off many opportunities to be creative and putting a limit on possible outcomes. Be prepared to think laterally, free of preconceived ideas.

The Paradox of Peel the Orange.

PTO has a place in everyday life as we have discussed, but we mustn’t lose sight of creative thinking. If all our responses were purely PTO wouldn’t we be part of sheep or herd mentality? PTO is like first natural responses, involuntary reactions to situations. This type of behaviour is critical in some situations. Creative thinking is necessary to allow improvements to develop and ideas to manifest. It also opens up dialogue between colleges and peers for development of procedures and growth individually. To move from CVS to BVS creative thinking is paramount. Imagine if creative thinking could move towards PTO, with the right training.

I believe I am here for my family and that I have been given an opportunity to have a go at life as we know it

Personal- in invited my brother and his family over for tea on the weekend for the first time in quite a while, Work- assessed myself as to where I need to position myself within the business to be successful

So true.

Everyone’s here for a purpose. We may not know what it is right now but when the day comes that we do we will definitely know. Until then I believe in enjoying life for all it has to offer and helping people around me do the same. Got to love the customer service industry 🙂

You can very easily get caught up in the day to day in both work and life, I will work on what’s important for me to succeed

It is important to celebrate your achievements and the achievements of others.

My strengths were Love, Prudence, Humour, Gratitude and Curiosity. I think this is a very accurate representation of who I am. As stated your strengths can certainly also be your weakness based on the situation and this is true for me with prudence.

I’ve had a long term goal set for a while and my current view of a situation was “I’ll never have time to be able to do everything I need to too get it done.” My better view has been to look at how I CAN fit in what I need to do to achieve it.” So far so good.

Every person has the opportunity to improve the way you think, think out side the box so to speak. U can be taught to unlock you way of thinking.

Starting the day disengaged.

Work on how to do things smarter not harder.

To enjoy, explore and marvel at the wonders of the world.

Regular daily routine can become uninspiring (CVS). I can apply a BVS simply by the way I enter a branch and change the first thing I normally do…

Feeling pretty active at the moment – less distractions around this time of year, so it’s a great time to get things done at work

I’m thankful that I know people that can make me laugh every day! Having a fun work/home environment makes all the difference.

We need to listen to customers and their feed back.

Use humour to make some bad situations a little bit better! It’s important not to take everything in life so seriously.

I think it’s important to use both.
Switch hats according to the situation you are dealing with at that time. Although it’s certainly important to be a thinker, I believe there’s always going to be a place for our black hat.

I think I’m quite good at speaking with customers, however, I believe that there is always room for improvement when it comes to customer service…I’m always looking to make it 10 X better.

That we all start as equals and through training we can reach the top!

our staff make light of everyday situations. Retail customers and account customers provide us with light relief with their mannerisms. Creates a happy environment

Yes I do its great to stop and have a laugh during the day.

Active mood need to get things done

Time is precious and time is money especially for our customers, have an objective, be prepared, listen and then listen some more. Follow up and provide value / outcome to meet objectives

At the moment its up/passive but I’m sure it will change if you cant get help by other players/staff

don’t think of something that you might do soon, just do it now then go on to the next thing and the next thing. Don’t put off what you can do now

When you walk into a shop see the staff down and out what could better then a good bit of humour to bright things up

To grow, to learn about life, to make mistakes, then to learn from them.

10 clear thinking, diverse people who act morally and ethically in everything they do…

At times I can convince myself the reason for an outcome. I need to consider looking for areas outside my normal reasoning to find alternative solutions/ answers

Needing to look with both eyes open

Stand back, look and find the best path to the end result. Maybe how you can do your policies and procedures in a new way, more efficient to get the best results.

Try new things, if it works stick with it. Filling the work fridge today with soft drinks to sell. See how we go!!!!

I need to move with learning more on products so we don’t fall behind

Offering machine made coffee to my customers so as to over service them more then usual

Today I used humour to deal with a notoriously difficult customer and he was much easier to work with and left in a better mood then he came in.

I hear laughter everyday at my work as everyone enjoys themselves and makes for a relaxed atmosphere

Both hats have merit and you must determine which one is more useful for the situation at hand.

I’m in a down mood today but that is due to being under the weather.

Architecture – exponents constantly train and learn to create results that can be unusual, challenging, change and invigorate individuals, communities or a whole culture.

Had a staff member who covered for someone sick over the Christmas break. A couple of tickets to the cinema was very warmly received and put a smile on faces all round.

SOT – thank you for helping me take a breath and think. Which hat do I have on ?, CVS versus BVS, how can I do this differently ? Takes practice and discipline, no doubt, but nothing comes easy without training yourself.

10 minutes exercise everyday or even better 3 x 10 min exercise sessions per day can reduce chronic pain

the bigger picture, its not always about right now

Looking at situations/problems from all angles and looking at all possible outcomes trying to find the best result.

Would have to be my outlook on both work & my personal life changing my CVS to a BVS , learning to Listen to gather others BVS, as this could become an alternate BVS.

How True.

Answer a DFQ

Make changes and move forward, not looking back

I am looking for Security, happiness and fulfilment.

Planning. Every day we need to plan so that’s the constant practice I get for a task that I’m not very strong at

I set myself little goals and then reward myself with free time breaks to browse the internet or get a drink.

Being aware that there is always a better way of viewing or doing things.

I am always looking for ways to improve my training in the gym. Researching and finding different variations in exercises, changing intensity of routines.

I have a few staff members who take initiative to get things completed. I let them know that there what they do is being noticed and that good things will come of it. They appreciate my comments and it also encourages them, as they know their hard work is being noticed.

Having an expanded team gives me the opportunity to seek help when needed for projects. That way I can learn at the same time as get a perspective on a BVS from another team member.

Why not do it yourself? Be accountable for tasks, jobs and pieces of work. If you can do it faster than outsourcing – then why not do it yourself?

My personal trainer, my partner, my team members

Teaching a child to walk / talk and act, continually encouraging them and rewarding them when things are right.

The same applies as we continue through life’s journey

The great thing about thinking is that you can practise it anywhere at anytime and no one even needs to know you are doing it.

My most recent cvs is on a personal level. Recently having our second child, my wife and I have been struggling to find time at the end of the day to just talk amongst one another on how are days are going and what challenges lie ahead for us, and how o work through them.

Still working on the bvs, although we have started to write a few ideas down as the old saying ” two heads are better than one”. Whether this works or not does not necessarily have to make the difference. The fact that we are trialling new ideas is the start to forward planning.

Positive feedback is the best type of reward. So many people concentrate on the negatives and fail to praise the positives when they are achieved

My outlook on all things from work and at home I hope to change. I would like to take a more positive approach to everything. I found the CVS & BVS training very interesting and will endeavour to include that in my approach to life

I took a lot form the S.O.T training one practice I use almost daily is when I get CVS from my managers 2ic`s staff etc. I write numbers 1 to 10 and we all together come up with 10 ideas to get the desired results this makes us all think some of the ideas do not work but we usually come up with some good ones.

its definitely required. Luckily we have a great team environment and a few times throughout the day we are all laughing!

its judging who your with and approaching them accordingly. Wether its staff or customers.

The Main Point of customer development a relationship building is to have them spend their money in your shop.

Wow, fascinating talk. So many great ideas and philosophies. Watched it twice now, really makes you think about how you want live your life.

35 – failure to plan is a plan to fail.

I think if you can recognise the main point then you can explore other points of view & other ideas.

I am more accepting of people’s frailties and mistakes and I am in the process of turning those from negatives into positives within my group.

It’s ok to go back to basics no matter how long you’ve been learning something

Today I can try building on my Lateral Thinking by recognising when thoughts could become ideas and sharing them with the group in discussion.

Today I can try building on my Humour by helping others enjoy their experience with us.

Today I can try building on my Leadership by being passionate and displaying to others the best I can be, being an example.

Today I can try building on my Leadership by asking others for feedback.
Today I can try building on my Leadership by searching the TED library for resources.

Today I can try building on my Leadership by goggling how great leaders inspire their teams.

41 – A lot of thinking about thinking. Assess situations more in depth even if satisfied with the initial outcome broaden options.

We can teach ourselves to think at a much higher capacity by training our thought process.

Laughter, what a wonderful thing

Up and Active

It is usually easy to spin an argument to your own benefit. this is usually based on your own understanding of the topic/issue in question “CVS”

Putting a spin on an argument for mutual benefit can be a bit more difficult cause it is dependant on the other party being open minded enough to consider any suggestions. with positive outcomes both parties have created a BVS.

How true….

I would select a few different type of people for my board

most definitely people who have and do inspire me but also a comedian as an ice breaker someone with nothing invested (usually work harder than most) and someone with a calming nature to balance it all out.

Further learning/ higher education daily practice are all things that can be done.

football (any code) whether on a professional level or socially. continually showing up to practice and training will not only help you personally but as a team /unit help you achieve some great results

“a word of encouragement after failure is worth a lot more than an hour of praise after success”

I put this down because I believe that is important to not only acknowledge and reward successes. But also to recognise the effort put in by those who may have failed.

The main point I am trying to escape from is thinking that I Know the outcome based on my experience.

Like most things in life if we practice techniques to develop skills whether sport or trade or work related so why should thinking be any different the more we work to develop our thinking the better our thinking process will be

The Main Point is usually what we have been told by superiors, taught by institutions and learnt along the way in life. To move away from this thinking, we should always question something, before blindly following the heard mentality.

Never stop teaching yourself

Today I want to avoid my defensive behaviour when questioned or confronted and instead think about the why.

I believe you would be trying to move away from the current CSV to a new CSV that will be a better out come for all people involved. Foe E.G if the customer does not commit it is(the current CSV ). We need to get to the Main point – (the road block) to the new CSV . Customer purchasing…

To stop & recap on past experiences which relate to current situations. Trust in myself to find the answers & learn as I go.

Take time to show how things are done rather than doing it myself. Be patient.

Thinking must be practiced if you are to become skilled.

39 areas that I can improve

38. Room for improvement

Persistence

Don’t rely on what you have achieved in the past, accept that you have done well and move on.

Circle of control is my goal and I plan to stick to it. need to focus more on the simpler things and getting the simple things done.

49 – Need to look into ALL possible ‘outcomes’ before making a decision – bigger focus on action vs. result.

trying to move away from this is what I know and how it is, but what if it was this way instead.

coach staff to think fro themselves rather than come to me for better options

To me this motto conveys the meaning that we are taught and learn how to think. Also that we can constantly change our thinking processes and improve on them

I often look up to successful people and feel I’ll never achieve their level of success. This motto reminds me that these people do a lot of work on themselves behind the scenes and encourages me to start the process of self-development.

40
Great quiz, encouraged me to reflect on my process when looking for solutions. I think there is a great opportunity for me to look for alternatives to the solution even if I have found one I am satisfied with. Near enough is not always good enough!

I think I am here to help make the world a better place for at least someone in the world. It wont take much but if I can offer anything extra to better my life and someone else I am up for it.

Really well said, great point. Will keep this in mind next time I plan a meeting.

45 not to bad need to use less emotion and spare off the moment decision-making. Think more about the decision and the consequences.

The most interesting thing about focusing on or reviewing my strengths is, when you focus on something it really does make a difference. It highlights to me I need to focus on things more frequently to grow in other areas. I have found the extra effort spills over into other areas, I just want to do better.

main point is to better things by using bvs

stop listen read think

Make a difference

try new things, not the same automatic processes that have been drilled in.

…. its about stepping outside the square , to find a different view point , only when you remove the clouds around the problem , can it be simplified … to a result…….

Trust your teaching methods will work in time.. Not everyone learns at the same speed, coaching others coaches yourself.

A benefit for me is a guaranteed commitment to participate and do the best I can.

A benefit for you is a guaranteed commitment to participate, do the best I can, and provide feedback.

A benefit for the class is a guaranteed commitment to participate, do the best I can, provide feedback, and to be relied upon to help other team members.

Today I will put aside my daily to do task. Spend sometime with other project groups standup and get some idea what interesting stuff they have been doing lately.

Listening to others, putting myself in their shoes.

Luckily we are part of a company that is not mindless in its meetings and agendas are always the norm. Unfortunately the sales reps that call on us unexpectedly do not 🙁

42 – interesting self-evaluation exercise. Certainly makes you think about how in depth your decision-making really is!

The main point I am trying to move away from is “this is how we do it, because we have always done it this way”. I am looking for that BVS.

When I have had a conflict or a confrontation in the past I have tried to deal with it then and there. These days I prefer to wait it out and take action once I have had time to absorb the situation to make a rational decision. I have found I make much better decisions this way and these conflicts/comfrontations are dealt with in a much better way!

43. There is always room for improvement with everything I do

Being in a selling environment I would like to focus on other things rather than the basic well known selling points , as Michael stated maybe the customer can close the sale if I have a different focus.

My cvs2bvs is not doing everything myself – rather encouraging, sometimes demanding – particularly at home – that others need to take on responsibilities where they are able.

Where’s my chair???

PRACTICE AT SOMETHING SHOULD NOT BE TAKEN LIGHTLY.ALWAYS TAKE IT AS A LEARNING BAR

LIKEALL TOP SPORTS PERSONS CONTINUOUS TRAINING WILL KEEP YOU UP TO AND BETTER YOU TO BE THE BEST.

TO REWARD IS TO LET PEOPLE KNOW THE ACTNOWLEDGEMENT THEY NEED AS A TEAM

THE X10 IS A GOOD EXERCISE FOR THE BRAIN

We need to work smarter and not harder while teaching our co workers to do the same.

48 – I feel I need to look further into a situation. To not stop at one solution because it appears to be the best, do further research of all options so I am fully aware of all options and their pros and cons. Making a more informed decision will insure the best outcome.

To make the most of the life I have been given – work to earn a living to support my family, to love my children unconditionally, and teach them all the values my own parents passed on to me. To make a difference for my family as someone they trust, respect and care for.

41 – if I did this test 3 months ago I would have scored very low. Good surroundings better outcomes!

The CEO needs the CSO to function well and Visa-Versa.

The things that I usually procrastinate over, I will do first, rather than later.

To listen and think about what I am about to say before I say it.

Listen to how other people do things as everyone dose things diffrently for the same resault.

That we can all become skilled thinkers with the right amount of training and encouragement.

you learn things everyday even if you are a old dog

The skill of thinking has to be taught well to be understood properly.

put yourself in others shoes cvs2bvs

score of 39

to sit back read the information correctly not swipe over it then think about it then action

Interested to have a look at the book once received.

I have learnt to pull back and not rush in to solve the issue instead listen and have a discussion on the best action to take.

The initial DFO on metacognition interested me, which lead me to do a short Neuroscience course, which I spent all of Saturday getting half the way through.

Very interesting stuff, which has lead me to look at other books/courses.

If the perception of value seen by the CEO can be translated to the rest of the workers then the value floodgates will open.

Do not forget to Praise the fountains and coach the drains

It appears to me that structure and a plan is required with what ever you do. From the simplest of things to the more intricate. A structure and a plan achieves an outcome. This is after all what the meeting is for an outcome , decision to be made , then a plan to proceed or action .

To control what only I can and to stop worrying about what I cant control/influence.

Word of mouth has always been the best long term way to sell. It is not as easy as it sounds, You give customers great service and they tell one person, poor service they tell ten customers. Always make sure you do your best and do not bullshit, if you do not know “Tell them” and get back to them with the correct answer

my something else will be listen to ideas from my staff – selling of old stock – trying it their way not mine

try something new… you just never know it may the best thing you have tried and may do wonders for others in they follow.

take time to listen to others point of view

Have an open mind, Listen to other people and not ignore their ideas as you may learn from them. Just because its not how I would do something doesn’t make it wrong.

To serve a greater cause than to just work & survive but to strive to do your best, serve others, look at the greater picture & not just your own little life.

I am here not only to exist but to live. To guide, assist and help create positive paths/experiences for my family and friends. Life is short. End it with no regrets.

The current view around here is the market is flat/no one is doing anything… Need to escape this vision and look for the opportunities.

1. For the trainee… not fully developing skills, challenging ideas, moving to a BVS.
2. For the trainer… not creating a culture or stimulating candidates to challenge creative thinking. 3. For the class… not achieving creative thinking targets, no one being challenged.

Have to say everyone I like this idea.
No coal smoke or dust inhale either makes for both a cleaner and healthier life and planet.

The tools that you start off with in life are not the ones you finish with – skills can be acquired, and improved during your life time.

A badly prepared meeting is a total waste of time and resources but a well prepared meeting with a good agenda and what goal is to be achieved is time well spent.

I’ve learnt how to deal with a mistake rather than dwell on a mistake. Everyone has a blunder from time to time but what defines the situation is the next step you take to resolve it. Rather than focussing on what has happened instead turn your focus into how you can overcome it with the best possible result for all parties involved. Nothing is unfixable but everything takes a different level of fixing and thought process to get there.

You can use cvs2bvs in almost any day to day even. Being aware of tapping into bvs will help to practice changing your mind set. I have used it during this training session.

Everyone is born equal we have develop our own thought processes throughout our lives

As a new parent I had serious doubts that I could be able to take on this new role as Dad and be able to assist my wife and son. Fortunately I feel I have risen to the occasion and have been able to play an active role in Spencers development and am loving every minute of it.

Evolution would argue reproduction of the species… yet humans don’t always seem so single minded.

Purpose is a good distraction from the futility of living amongst so many, in such a short blink of time in history.

We seek to contribute some kind of legacy more than just our genes.

Do I chose to pass on the lessons of those before me, or do I chose to create something of my own?

1. cvs2bvs is a switch.

If it is as simple as flicking a switch to change the way you think each day, this should be case of practice. This will work in theory but like anything you need to improve it will take continuous effort.

Thought-leaders will shine out due to their willingness and eagerness to succeed by utilising their own initiative and directions given. They will quickly control and instruct others and develop their own team of followers.

NO MAS seems like a great idea to me.

Send out an agenda for your meetings, it’s such a great idea and it’s nothing we haven’t all been told before when planning customer development calls.

Woah, big question!
I think the reason I am ‘here’ is to give back and to build others up, as I have been.

Watch the money roll in if we actually achieved that!

A positive out look in daily life is infectious.

Doing the same thing every time only reinforces habits. This behaviour becomes innate instead of being a chosen reaction appropriate for a situation.

By choosing to do something else, we’re choosing to create our own opportunities.

Today I chose to set specific goals in my personal life, rather than relying upon myself to somehow pull things off at the last minute.

Staying ahead in any situation is not always a natural. Some people are a lot better than others.

I have become more confident in myself and am now putting my own ideas forward in meetings, discussions etc. . In the past I would just sit there and agree with everything being said even if I knew of a better way or a more effective way I did not like confrontation. Now I can put ideas forward and be confident in what I’m saying.

To me this Motto implies that we are the product of our learning environment and that thinking is a skill that that can be learned improved and should be practiced.

I have no real idea other than the obvious that I am here due to my parents. I do not believe in meaning of life but believe everyone should do well to each other and try to make things better for future generations…

I’m going to buy my wife a gift on my way home.

Always remain open to thoughts that are more efficient, productive and encourages growth.

38

Makes you think how our clients see us when we request meetings with them. The importance of having a clear end game goal and a plan to achieve it foe each and every customer.

38 looking forward to the next part and re doing test

Not to be concerned about taking chances and back myself in .

I can`t really think of one, how bad! Something I should work on.

Score= 47, I find myself to often thinking about alternates rather than just running with what I have decided. This can be both beneficial and detrimental to what I am doing. I need to be confident in my thoughts and decisions rather than raising more questions for me to deal with (even as I type this I am thinking and re thinking the words rather than just letting it out!).

To continue living through optimism rather than influences of pessimism that are thrown at you daily.

the brain must be used everyday, you have to train your brain to become a skilled thinker.

you only get out what you put in

work on making a previous good idea better

keep your eyes open and ear to the ground, this saying now has a new meaning for me.

My ‘something else’ for today is to think of a couple of things we can do better at our branch and implement them.

by distancing myself from negativity, and confronting that negativity head on in business

i can work on a more proactive approach in my store visits today and really work on the building blocks of forming these new relationships

If you don’t use it, you lose it.

Visit at least one customer onsite every week.

I am here to network and enjoy receiving great knowledge and imparting experiences.

Current view of the situation in regards to content planning – it hasn’t been very thorough and very adhoc and we need to escape this CVS.

That the idea that either social media/online is the way forward, or that traditional communication is dying. They live side-by-side and need to support one another.

Every time I need content for comms, to brainstorm 10 content ideas that can be used cross- platform.

10. Why can’t I improve this?

I’m not pointed enough in my approach which means too many ideas are scattered rather than the best ideas concentrated to help achieve BVS.

To continue to improve our processes and way of thinking to achieve better results than before.

Why not borrow an idea (combining, adapting, experimenting)?

There are many things we can learn from other companies and people, as well as forging our own path and trying our own ideas. The industry and the medium are always changing, and this will help us adapt.

A uni friend who is in the same field of work
A colleague outside of my team
A friend completely removed from the industry and the field

As I plot content for the next three months, I’ll use ten power to get a BVS and formulate a comprehensive plan

Just suppose I was a leader in communications, how would I approach a campaign differently to how it’s been done before?

I need to understand situations better, ask better questions to find better answers

You can always improve the way we do business – I like the saying that we t don’t have excuse’s we have a solution’s look a chance to improve on the way we create problems ( road blocks) for our customers seek opportunities to grow the business

The continual improvement in understanding a customers Business, The trigger switch if you like to see the value in buying.

Why not try to be more aware of identifying false leads.

Everybody, Managers, staff & customers

Give me time to climb the stairs without being pulled from one side to the other, some staff are going to learn to think and do things for themselves, after looking out they all lean on me instead of trying to sort it out for themselves, will be asking them how they will fix from now on

Keep one eye on the big picture & don’t get to bog down by the little things.

Just suppose we could read the thoughts of our customers prior to them entering our store.

*** Many jobs at home
***some time consuming things at work you wait for a more appropriate time to do

Why not asks someone else for his or her opinion? This question has generated a lot of feedback for some research I am doing. Has given me a broader view.

My mentor, a branch manager, my colleague

Relax take a breath don’t jump in

We can always find new ways to think smarter and improve our knowledge.

Something else I would love to do today is the customer that don’t purchase off me for whatever reason. Just show them in what ever way relates to them. The value that I can offer to there business

I’ve been putting off expanding on a plan that should be clearly mapped out by now and will make my job much easier next year. I will get started on plotting my next steps and brainstorming better content and ways of executing.

(CVS)Sometimes I find myself over analysing something such as a decision I’ve made, I sometimes find myself thinking about it after the fact.(BVS) Be comfortable with past decision made, which is now history and cannot be changed and move forward to the next challenge.

I need to focus and think more about the positives that others do and not focus on the negatives all the time.

Doing something else will enable me to think beyond the boundaries and achieve better results.

get buy in from team to focus on Development 10 times more than what we are right now.

I asked myself why is it organised this way? The CVS is messy, time to clean it up for a BVS.

To be someone that people can rely on and trust and to always want to help others.

its not so much the starting but the finishing off that seems to be the hardest, always complete your list/duties.

When you get told a rumour and instead of assuming the worst look at all the variables and try to get answers.

We have the opportunity to create more value for Reece. Switching to the BVS will create this value.

I need to start planning on ways to coach my team in certain skills. It’s such a large task that it is daunting.

I am pretty good at “start” lists… so why do I procrastinate? Because I am poor at “complete” lists! So I need to start completing projects faster, so new projects can start.

Mindful meditation course Investment strategy
Share trading course

Evaluating and thinking how we can improve situations. Using this to better ourselves to achieve different results.

I’ve climbed halfway up the stairway so far today, and already have some fresh perspective. A little further to go!

I have absolutely no idea why I am here.

Effectively this is like asking ‘What’s the meaning of life?’ I do not have an answer to either of these questions.

I think its more important to ask ‘What am I going to do/achieve while I am here?’ in which case my answer will be to be happy and enjoy life and do my best to try make everyone I care about happy as well.

The why is unimportant, its my actions that will make a difference.

My score was 49. Always room to improve the way I think about things.

In my work life I don’t put anything off, but my personal life I have been putting off getting fitter and loosing some weight. I will write a list tonight.

Changing my current thinking on specific daily tasks

I’ll call you back in ten minutes allows me to check the other options apart from what I was thinking.

The need to innovate and build on the ideas that we’re already working on. To expand these ideas and to look from all possible angle at ways of bringing something new to the table.

CVS is that a meeting will go one way. Need to escape that, remove the confirmation bias.

44

It’s pretty subjective and open to interpretation. On top of that, the numbers would likely change based on whether I am at work, with friends, with family, or elsewhere.

Good process though.

I made a start list and I was able to link different aspirations I had together and look forward to ticking multiple boxes at the same time.

Find a better view of our work place and see things differently

Just suppose I when that extra mile for customers, how much extra would I get in return

I need to notice feelings of my staff, I need to recognise the extra effort that they go to to achieve our goal.

I have been putting off letting go of past relationships and if I created a BVS it might help me to move on.

Lets think outside the square

To participate in school of thinking sessions.

To Learn, think differently and take on the world!!!!!

The most important thing I will take action is putting this training to work, using the skills I am developing to my advantage.

X10 sound easy !

1. make time to post more results of the DFQ each day.
2. let people around me know when they have done a good job 3. take time to plan the how, instead of rushing in.

Getting the idea from thinking stage to starting stage takes determination and persistence. If you believe I. What needs to be done you have to start putting pen to paper or get your feet in motion. I need to organise my schedule for next year and prioritise who to spend my time with and how to best maximise every day

Despite the worst possible outcome things can still be turned into a positive if you really want them to be. But only if you really believe it can be.

to convey a message correctly to the correct channels

28 – There is no negative as your natural thinking ability may be all you need for you purposes in life. I’m curious about the questionnaire and how people interpret the questions. Is there harm in making a quick decision when you know it to be right and calculated? What decisions are they referring to? Each decision is weighted and if I do not consider the alternatives that I know for myself that my instinctual decision is the one I wanted to make.

Train myself to automatically change to BVS when in CVS

Not to accept automatically the current CVS is correct

That I cannot improve my golf and I will be stuck at a 20 HCP forever.

I adapt with what I have been given, and take on the responsibility to pass on that which I have learned

I have always said, “there is nothing that cant be fixed”, I guess I have been in the cvs to bvs way of thinking for sometime. I never knew what it was called. I still need to remind myself every day of a bvs, maybe because of the CAVE people.

By being innovative in our problem solving we can come up with new and better ways of doing things. We can all learn from listening to other peoples opinions and looking at problems from a different angle. If you get tied up in your own opinions and defending them then you can’t be

innovative.

Think outside the square

A deceiver can’t deceive me of my existence, for if he were I wouldn’t exist. Each are our own and its up to choose decide why we are here and for what reason.

Recently I was told, “no they won’t do that for you” by someone speaking from experience. I asked the question anyway and was told “actually yes we can do that for you”. There’s no harm in asking the question and finding a better outcome for a situation.

Getting my staff engaged in the workplace. Listen to there ideas.

Getting my staff engaged in the workplace.

I’m going to take 30 minutes out of my day to spend time on somebody else’s development. Let’s see where that takes me and what I can take from it.

Agreed that it is a hard question. Why do I believe I am here? To achieve happiness and create lifelong, special bonds with my loved ones.

the fear of not meeting expectations… bvs says I’m already deep in the cognos.

I need to identify where I waste time doing things that aren’t making my store move forward. My main CVS is not allocating enough time to teach staff new roles. In turn slowing down the branch

Had to do a 200km round trip to deliver something that was short supplied on original delivery. I rang around before leaving and managed to see 4 other customers as well. Achieved some good outcomes as well as happy customer for having complete order.

I had an image for how this year would close out and ‘end’. That was 4-5 weeks ago. Having said that, my image is gone and I am on the road to achieving some further great wins. This is definitely a different view of the situation, and will turn out for the better. A learning experience for sure.

Judgement is important, I use it everyday (Call it gut feeling) Design is harder to pinpoint and in our industry which is quite structured probably harder to use . I see design as being important with the sales side of our business. Keep doing the same thing and you get the same results .

Patience, rather than reaching my goals here and now. I have waited for the right opportunity.

Find what motivates each individual and use that to be persistent

To go through the day stress free.

I will be using the George Coztansar Method, every view I have I will also view the opposite one.

Interesting…

Trying to escape the thought that I already know the outcome before it has happened.

To constantly strive to make ever situation better than when I entered it on all levels, family, friendships, work, etc

To constantly strive to make every situation better than when I entered it on all levels, family, friendships, work, etc

negativity

My cvs For today is our raised storage area. My bvs is to figure out a better way to utilize the are.

I will be working on making a positive difference for one of my customers, family members, work mates, friends, by helping them out with service, a positive point of view or advice that can better their life or experience.

I am here to be a great father to my children & guide them as best I can through their life 7 be their for them when needed.

To Lead. A Thought Leader – Made.

Distance the CAVE people influencing moods and decisions

To me the meaning could be, that with practise you can train your brain to function quicker with better results.

My current CVS is to constantly think about the worst-case scenario that 99.9% of the time does not happen.

Don’t accept mediocrity in the workplace strive for myself & staff to think above the norm.

Emphasise with staff to implement CIP ideas, all ideas are worth sharing don’t complain about the situation if your not prepared to fix it,

Yes to re-focussing on my circle of control! Empowering and impactful. Shifting focus away from concerns circling in my mind is a big one.

I believe I am here to help and assist others, those others that are here to make a better place.

42.

I need to take a little time to keep looking for alternatives after I find an ‘acceptable’ solution. On, to Better!

Focus on possible change and positive outcomes of negative situations. To be assertive in these times and move on quickly.

The main point is to get others to buy in to your BVS. Make ideas spread faster. Get customers to understand that buying from me/our business is the best outcome for them.

I’ve decided to take a break from a sporting commitment I’ve felt trapped in for a long time,

decision hasn’t come easy; I needed to wait to make sure. Chosen to be a little more selfish which I feel will help other more important things, which are close to me.

As with all skills, effort is required to become proficient. Same goes for thinking…

To learn and implement good things from positive people and pass few of them to next generations

44 – I feel as if there is still much to improve.

Leaders are people wit a vision

I have stopped myself from trying to be in control of my childrens’ lives and allowing them to live their own lives and for them to take the responsibility for their actions. This is the best thing ever as gives them the gift of being a responsible adult. Something that will hold them in good stead as they move through life. That is definitely a better view on life for all.

Planning for future. Organize and utilize the time efficiently.

Try and escape from the daily grind to make most of each day!

CVS – Develop to specifications
BVS – Develop outside the scope, offer possibilities and ideas.

Trying to escape from the mundane, not allowing ideas to be realised. Moving away from not being able to surprise myself.

You are trying to move away from the main point of the current CVS, to do this you will need to come up with a alternative main point to the CVS. And see if it will be true.

35… interesting questions. Can see few areas where I need to improve…

Target new areas/industries. Diversify, spread out, build the business outward and upwards.

Don’t procrastinate over the who’s right who’s wrong scenarios, instead utilise the opportunity’s as they arise to provide a positive “something else” outcome for all involved.

With Relation to work today, Customer’s come in with their problems (CVS) they explain to me what they are trying to achieve. I escape my CVS to achieve a BVS, which in turn solves to Customer’s problem (their CVS).

All things are achievable providing your willing to do the work

Having a more positive attitude and not thinking that a certain situation will necessarily result in a negative outcome.

Instead of looking at single solutions try to find at least 3 way to rectify a single issue

From now on work on having structure and agenda for all meeting and learn to see if meeting are

relevant and constructive

To Me the Main Point is the Facts of the problem/situation, if the Facts change, then the CVS changes and all involved are thinking of a BVS.

Hopefully a BVS is reached.

Push my team to keep thinking about the impact of their actions – what would be a better, less risky approach?

Just like every other skill we are taught throughout life we need to be taught how to use our brain to it’s full potential and maintain it through regular exercise.

I never knew I could question a meeting invitation.

I believe that everyone has a purpose in being here. In my case it would be great to think that at the end

of each day, be it at home, work or elsewhere, that in some small way I have been able to contributed to someone else’s experience in a positive and rewarding way.

being a better teacher, not taking staff for granted, be a better listener

Focus on doing the simple stuff right there and then. A 2 minute job doesn’t have to be added to the list, knock it on the head.

The value foundations are the drivers of the bus and this job is to lead the drains into Value

Our minds are a sponge…a sponges primary use is to absorb…

Trying to move away from the main point of late deliveries and improving this.

A predictable outcome is what can satisfy shopkeepers. Salesman is looking past that to create a BVS.

For some of these questions I don’t agree achieving a 3 in, is ideal or even possible. The questions do however get me thinking about my thought processes in decision making and problem solving

We can improve the churn rate at Reece. Been the same percentage for 20 years

Meetings should be informative to all involved, agenda’s and or reasons for a meeting are a must. CVS could turn into BVS at a well-planned meeting.

40 have to think about it

The MAIN point is that it isn’t the people within the process that is the problem…it is the organisational alignment (or structure) inhibiting the leap towards the BVS.

45 Never too old to improve on the brainpower. Just need to feed the brain and train it. Very

interesting to see what thoughts you have and what more you can do to get your brain heading in the right direction to have you getting things done.

Listen to other peoples point of view, rather than going with the I’m right and your wrong approach. Try something new.

It makes me question, where am I spending my time. Is it productive.?

Before I had a family, I could not have answered this question, but now it is easy, to do my best to raise them and protect them.

Such a difficult question to answer and one that you can spend countless hours contemplating. Being somewhat or a perfectionist, it’s hard to accept that there is no perfect answer to this. So to answer simply, I am here to live and not just to exist. Living consists of daily choices that constantly change our path. I am here to follow that path the way that I see fit.

having your own children makes you realise what life is about, and all the little things that seemed so important

are not.

When re-sourcing goods for my customers I will try new possibly more efficient ways of resourcing rather than going through my usual steps that I have grown accustom to. Maybe there are faster or cheaper ways.

42, work to do, however these questions will change the way I think about certain things on a daily basis

Finding a way to help a family member with depression. My current view was that they needed to take sharp action themselves and scramble out of the whole themselves. My better view of the situation is that I have the tools to be able to help and not sit place myself as the superior or better person just because I don’t have an illness.

The potential is enormous. Someone with an awesome BVS to come up with that idea. Great to see it comes through.

But, we all need to encourage innovation in our business, work, and life too.

To enjoy the experience of having lived a life through to good the bad and learning to appreciate the differences. To leave a mark however small.

Giving birth to unique thoughts will result in new skills being learned.

Ensure our meetings add value to everyone and aren’t just box ticking exercises

Poor time management and task estimation
Tracking and following up outstanding issues/to-do list with customers/stakeholders

look outside the box for any situations that arise throughout the day.

34. More thinking required, even when satisfied with the current situation. Need to look at all different angles and possible outcomes.

It makes you think what some of our customers may think when we go out to see them. We must always have an agendas

So True, always plan and over prepare for meetings to get the best result for the time spent. As time is so valuable to everyone.

To step back.. open my eyes and ears.

Yes you can be born a leader, yes you can learn to be a leader given the right opportunities, yes followers will follow if you lead but though killers can never be changed. They infect others around you including yourself if you let them.

That we are the best at what we do! When in fact to gain higher market share we must still be missing something that is the Main point that I’m escaping from

Meetings can be beneficial if it has structure and relevant information

We should be thinking outside the square looking for value added ideas to make us a better & more refined option to deal with. Instead of using brute force & ignorance, market ourselves as a forward thinking entity that our customer cannot do without.

The more we think the more we develop our brain capacity to retain information.

This is a “Moments of truth” revelation to staff being enabled by their employer to judge both their organisation as well as their own self. This helps liberate people into creating innovation or solutions to accepted CVS there by creating a BVS

CVS is sales, Main point right people in the branch.

escape from looking for the magic answer. BVS is understanding that most things take hard work , persistence , confidence in your own ability & a positive attitude.

Why I am here is pure chance, not by divine creation, or any other mystic reason. I believe I will never find an answer to that question, but that is ok with me. All I wish to be in life is to be a positive and loving role model to my Son, love my wife and family, and to enjoy my time, while I am here.

I need to find that switch…

Absolutely should be encouraged, but there is not enough of it. Why? Perhaps a perception that an office should be ‘professional’ and therefore head down bum up?

Fear of being dobbed in for being too disruptive?

Not everyone wants have a “laugh”at work. How do you find a happy medium?

I cannot recall a single day with out at least one moment of laughter; the best days are obviously the one filled the most with laughter and humour. While it’s not always relevant to inject humour into every situation, the ones than can be, are far more productive.

Prejudiced cvs

Humour helps to get through monotonous tasks.

This one is a bit of a challenge, working in credit control the convention is … paid or unpaid…… paid = right

Unpaid = wrong
The “something else” could be unpaid = opportunity Opportunity = growth

I’d pick a few of the top 4 ceo’s around as well as a few average Joe’s so that my company can not only see from the top but also get an opinion from the under layers as well

Passive

Social interaction immediately springs to mind. Practising talking and interacting with other people on a daily basis.

pick the CEO from 10 of the biggest companies in Australia and get there options

I would look at people that have made their mark in the subject at the time. Then change them for the next subject and so on and so on.

We got 97% in our audit just one mistake cost us from getting 100%

Family/friends/colleagues.

everybody know that the cvs cnnot =bvs

Have already completed

The advantage of finding the main point to me is be able to trust my decision making is good, sometimes you can escape from the main point and then realise you were on the right track anyway.

We implement a daily work huddle to talk about what is affecting our team, this helps us improve how we interact with each other, and how we plan our day.

Recently I was witness to a discussion between two trades people with different opinions one was

older , he had his opinion based on years of doing the job his way , and the younger of the two had a more flexible view he put a few different ways out there of doing the job they were discussing , but the older fellow wouldn’t have it tin his opinion the only way of doing the job was his . a very prejudiced cvs .

A mixture of both is desirable, but I think it depends on the situation

Good mood at the moment, and my plan is to keep it that way, we’ll see how we go with that.

Practise session to me is like a training session , I am in the middle of one now, its personal organising the time before and after work , the venue is ok , the biggest discipline in this practise session is the HOW !!!!! because that involves my brain either wanting or not wanting to do the session , so far results are good, DFQ 31 can be used at work , home , personal life and a lot of things , if you are not a self starter and don`t have the discipline it`s hard work , you have to want to do it……………..

Having a laugh with co workers makes the day go faster and more productive >>

most days I do and you know they are the times we remember easily and they make you smile again double the enjoyment !!

A Full and Complete Life

Came back from leave today being positive and happy is making it 10 times better !!

I will do it slow, we do it together , then you have a go

Martial Arts uses continuous training methods & repetition as you have to be able to react very quickly.

I’ve found listening to what people are saying instead of being full of my own importance and find out what others are chasing as well

Right now, My board is my team , the CEO changes from day to day depending on what the topic of discussion is and who has the required skill set on the topic or issue.

You need to practice anything new to make it a habit and the norm, problem with that is that then becomes the new norm, and you always need to keep learning and adapting so you don’t become set in your ways. Challenge everything.

In the next sales meeting discuss with appropriate staff a list of accounts to move from uncheck to check. Then come up with a plan together of how we will tackle each account on an individual basis. This will start our momentum into the new year 2015.

Practice every day

If I’m thinking about a virtual board for my own guidance…I think I would be hesitant to appoint anybody that I didn’t know

For that reason it would most likely be a board of my family and friends – people that I trust. Everybody can bring something new to the table.

Seeing the main point and then seeing were I have to be to see more clearly

Why do our customers hate this?

Being able to look at the question from the other side of the counter will give a clearer image of their requirements and how we can improve.

I think I am in a passive mood more than I like and working hard to be in more of an active mood

Family, friends, Charlie Adcock, Richard Branson and Ricky Gervais.

I’d need people with a similar attitude and outlook. Not necessarily all the same (you still need a mix). These people do not need a specific rank ie CEO

Family would be good, though having that connection makes it easier for conflict.

I am practising everyday at having new and different views on situations. I want to become better at customer development so I am going to do this by focusing daily on preparation and delivering to customers. Asking others for ideas. This is something a want to achieve so is important to me.

We are all practicing with account pricing procedures at the minute – I am finding out which customers look at each line of their pricing on invoices and just who will pick up anomalies on a daily basis.

all arguments/discussions are entered into with my cvs to step back and look at the situation maybe that I might be wrong. This means to swallow my pride and approach things from a bvs not my standard cvs.

next discussion I will pause and look at the bvs

I draw my inspiration and opinions from my parent’s partner and manager. These four people help me and take pride in the way I live life. They are role models and encourage bvs rather than cvs

Looking for courses to increase my knowledge and work techniques

With so many different tasks on the go rather than just one project, I can get more done if I apply x10 focus to one task at a time instead of hopping from one to the other.

With having a lot of tasks straining for your attention instead of one large project, I can get more done if I apply x10 focus to one task at a time.

Why am I making excuses? Why am I procrastinating and pushing my task to further in the day? Wouldn’t it be better to complete it and move forward?

put plans into action and then make sure I follow up on them

a future that will support my family

GREAT final article, everyone should read it, even those not on the course.

The world would be a boring place if we all agreed on one opinion, spin is valuable because it gives people the opportunity to express a difference point off view.

The black hat has done us no wrong over the years.

I always seem to overanalyse situations but through SOT I realise I was not overanalysing but looking for justification to support my original thinking. I am now trying to look at situations in different perspectives to achieve results, which is beneficial at work and at home.

The world has many slants; my mind needs to be objective and my voice encouraging.

In all conditions the results can be the same and with a different audience appreciating it.

I have been to meetings like this. Think I will make sure that I am better prepared or make sure that the meeting subject is.

Just suppose I thought outside the square more often? What could happen?

Maintain momentum and don’t wait for the opponents move. Push the boundaries until exhaustion.
Activity, action and measure.

Just do it when the thought comes rather than filing it in the things to do basket. Procrastination can be your biggest enemy.

Short circuit my local competitor by offering my customer a national service strategy that my local competition can’t offer.

Just suppose my customer was an alien what would it say ?

1) Stop procrastinating

Using the power of x10; I have shrunk my list of issues down to a concentrated singular item to work on. I need to stop wasting time when I know I have something to do.

Word of mouth is one of the keys to building your business. Provide great service and honour your commitment to a customer and people talk and help to promote your business. Always stay consistent with what had been promised to your customer.

I will praise staff that has been willing to step up in front of their peers to make them feel

acknowledged for what they are doing. Rewarding staff that go above and beyond by leaving a little earlier on occasions.

My example is with my children acknowledging their efforts whether it a small milestone or something larger.

As in any game you need to have a plan and anticipate what to do next if your plan doesn’t fall into place

Five immediate family members, both living and deceased, 2 work colleagues, 2 mates, and myself. All have had an immense impact on my life. However, if any get cheeky and step out of line, the can go and sit in the naughty corner for 5 minutes to think about their actions.

My role at work demands that I constantly need to evolve my processes and presentation to my customers, be they internal (in branch) or external. Finding ways to stimulate staff and assist them to be at the top of their game can be daunting at times. Having done this course, I have had some thought provoking ideas thrown at me, helping me to see things in a different light. CVS v BVS is always sitting in the back of my mind to help me kick butt

‘JUST SUPPOSE’ I concentrated on one task for 24 hours, I believe I could come up with some great ideas from outside the box.

The Reece Hub and CIP Ideas generate continuous thinking and different perspectives for solutions.

Think outside the box and approach things from a different, better angle!

Think outside the square, no confirmation basis

Just suppose I kept doing what I do?

Just suppose I stopped for a minute and looked at the bigger picture?

Being able to notice how you can improve, or cut back on the design.

We have recently set up a new counter and Tool wall, the counter we have noticed that there is not as much room to pull large orders, and the tool wall has had to have some gear removed to make it stand out.

To be the best version of myself. No one else can be me, just as I can be no-one else. Be honest and true to myself as we only have a short time here-make it as happy as possible.

customers, staff, manager.

From my understanding x10 is not always doing ten times more, but the ability to simplify the situation if this makes it easier or betters CVS so focus on one main task at a time it will be achieved quicker and with more accuracy than trying to do 10 main tasks at once.

i want to be know as the best customer service employee. i want to teach others how to do it.

NO MAS sounds simple enough, common sense but still doesn’t happen. We all need to step up and help each other, all our time is valuable.

i want to be know as the best customer service employee.

Just suppose, we all made the effort to get along and drop all the attitude and bulls#@t…

Just suppose I added another 10 pounds to the bar and had a spotter, could I lift it ?

Don’t rush in until ,you have worked out a 10 point plan

46: It is an interesting questionnaire and makes me think about what are the true motivations behind actions and decisions made and are they the right motivations (both at work and personally).

Need to escape thinking that there is not enough time in the day to get everything done. Be open minded to other views I have and other to time manage and pass things on to others.

negative attitude towards certain parts of computer system until it can be fixed.

I was to empower my managers with more just suppose

Set achievable goals and to do list. There is nothing worse than looking at a list and expecting to complete a tough task in a small amount of time. It creates undue stress and the work produced is poor. If you have realistic expectations, then once these are achieved, everything else on top of this is a bonus.

Don’t rush in where angels fear to tread

I’m going to escape from the way I prioritise my work and think of a better and perhaps more productive way

It is hard to change and move to BVS

I’ll reward the staff for a solid performance, always with recognition, sometimes with the afternoon off

When conducting selling courses to staff escape from my standard practice of teaching and allow staff to have more input and ideally learn more

Instead of solving a situation straight away (DISC) sit back a minute and think.

Grow sales in new branch x 10 ways to do as a team

Why do staff always have to argue and think they are always right?

why do our customers hate this – this is the view of the customer, how do we influence the customers view

The opportunity is to grow the company and for me to grow as a person and further my career

why not increase the repetition : why not increase repetition on 1 % ers

why not have a go doing it this way, may stimulate BVS in your staff

My wife, my boss, my best friend

By asking the right questions like how, what when where you are asking them to tell you more about themselves, their company, their lives. This gives you a stairway into the way they run/work their business, learn more about their personal life and themselves.

staff member.’ thanks that’s exactly what i meant. Well done’

Every part.

I say go bipolar!

A positive result / reaction to everything I am involved in.
Search within myself and utilise others expertise to try to achieve this

Don’t Judge a hat by it’s colour!!!

Serving on the counter, showing the Asba how to answer a phone and serve with enthusiasm and vigour to make him x10 better

Just Suppose people took responsibility for their own actions & stopped blaming others

It takes less muscles to smile than frown

Christmas shopping

Up and active, 2nd half of the year is upon us and looking forward to building on a positive 1st half. Bring it on!!!!

The most productive / profitable workplaces are the one’s where people want to get up and go to as the environment is fun whilst still getting the job done.

We always have laughter. Without laughter work and life would be very boring. its just finding the balance between working efficiently and laughing or being non-productive. you always have to laugh!!!

Recently with the wife, needless to say my CVS was blown out of the water by her so called BVS

Practice makes perfect, always challenge yourself to take it to the next level,and you can only do this by better practice

Always thank staff on there way out at the end of the day, its a small gesture that goes’ a long way

Just suppose I had taken more time in organizing a talk for a tool box meeting I may have got extra

people coming to us for their irrigation products.

By asking questions and getting opinions from other staff. Some info may not help at all, but every informative response will raise you up another step on the ladder until you have eventually gained a better view of the situation, which would be more strategic.

Asking “why is this so complicated?” is useful when dealing with programs as it helps to identify when something should be re-written from scratch. This can often be more productive than spending times trying to troubleshoot and patch bugs in overly complicated code.

Just suppose I didn’t work 50 hours a week, would I be more productive?

Diploma in Management

Try find a alternative way to reach your goals

Just suppose you could take one day of your life back. Which one would it be?

We don’t have problems, we have opportunities for solutions. The goal is to find the best possible solution.

Just suppose I took a little more time out each day to spend on self.

always listen and take in was is useful

I have 2 new customers I need to build my customer base up by multiplying by 10

use the stairway to look up at better ways to deal with problems

By getting better informed on the situation (the information is my STAIRWAY). Using that information to obtain a BVS and act accordingly.

Just suppose we actually all made an effort to help one another.

The opportunity here is learning to be more creative in finding solutions.

sorting out my shed . With the demise of my parents I have accumulated a large amount of material. SO!

1) make shelves for back shed
2) transfer camping material from front to back shed
3) purchase concrete slabs to place under shelves
4) throw material not wanted . NB if there is procrastination – throw it !!! 5) Sweep floor

6) stack shelves in order

45, but Rome wasn’t built in a day!!!

Your Job is not the most important thing in life (This is a quote that has stuck with me for many years now “…it is not your bosses job to make YOU rich!”) you only work to help live the personnel life you desire. If you do not like what you do at work and enjoy the company you are with LEAVE! There is something out there that will make you happy in both situations and both you and you employer/employees/clients will prosper from whether it be financially or mentally.

Awareness is very important.

I am who I am nothing more and nothing less. I try to live a humble, simple life and live in balance and respect of others and my surroundings. Drive and Desire only come from Creativity and a spirit of Adventure, which make me want to see and experience the unknown.

I have always enjoyed receiving rewards, especially if they were not expected… but the impact is usually short lived. I find the best rewards are the rewards you give yourself for achieving the goals you set yourself. Importantly, it is vital to set big goals, that once achieved, enable you to enjoy truly satisfying rewards that endure.

I will thank my staff for the efforts today at work.

Golf is a marvellous example of the ability to improve consistency with practice.

I am a big believer of going back to basics and look at better ways of doing things so that I can improve.

I take on a task, do it and evaluate it, then analyse to see if it can be done better

I try to thank my staff for doing a good job; however every call they take is about solving problems so I find that I by thanking them at the end of the day hopefully achieve the goal of rewarding.

I am looking at different ways of rewarding such as a monthly BBQ

A Challenge, Problem solving. Something new that requires thinking outside the box that is rewarding and Well Rewarded! An endless effort to seek out New and find new objects and ways of doing things that makes life faster and easier to achieve high-end results.

Black Hat comes on when you are already Biased to your beliefs. Green Hat comes on when you have never encountered something before and looking for the best way out.

Green hats should be first point of call nearly always.

Practicing something that is difficult to do is much easier when you have a clear understanding of the benefits of the skill you are attempting to master.

Laughter is infectious

Passive

Anywhere and all the time.

Coaching team members about the tools and methodologies used in LEAN, Six Sigma, and Facilitating Change has delivered remarkable (and sometimes unusual) results. They offer a “different way of thinking”, and incorporate X10 concepts.

I usually look out through out the day not only what I do but what others do around me and on my way out of the door in the afternoon I shake everyones hand a say you did good today, lets come back tomorrow and try and do better.

Asking understanding questions will ALWAYS make you think. if you ask questions to gain info to be able to sell, your training time is limitless.

I practise opening my brain every morning to new ideas and refresh and practise the new ways so I GET BETTER AT IT.

Goggle, Reece Plumbing , Doctors ,, Friday meetings , daily huddles , medical journals

Always give just a good old pat on the back and say thanks , its amazing how good it feel,s to be appreciated and respected .

Break up the argument with a joke or use the word “just” to get a different spin or response

Physical training, reading and video games. Physical training keeps you fighting fit, reading helps with knowledge and video games are good for strategies/problem solving.

My dad (has that wisdom and experience and knows me), people who never seem to be rushed or fazed by their work, and some more intense people who have focused that intensity.

Smile and improve on Monday morning, keep up and maintain consistency on Friday afternoon!

Wife, mum, dad, boss, regional, grandmother

I use an app three times a week on training my brain, remembering and maths

The purpose of me being here, is to be the best person I can be for my family and friends and to be myself and treat people they way you wanted to be treated

Just suppose I decide to truly let go and live in the moment

Always be prepared and have an agenda, not only is your time important there time is important to.

The current view is the norm. The bvs is the unknown or stepping outside the comfort zone. its like anything if you stop improving you go stale.

Using humour with those “D” customers or more serious customers can most times break the ice, its

a great strategy, I should use more often and will.

resumed serving more customers and getting out of my office more to show the showroom consultants and hopefully lead them into a better selling mind set and show them a variation on the way they might be selling now. Hopefully they picked up on a few benefits, which they can start utilising more when serving.

The human brain is incredibly powerful. There is so much that we don’t know, but we DON’T KNOW.

We all have the ability to use our brains in new and different ways.

We all have the opportunity to become a SKILLED THINKER if we become more aware of the way we think.

Listening.

Truly listening to what others have to say and considering their opinions.

This means not HALF listening when somebody is speaking, while at the same time preparing a comeback in my mind as to why that person is incorrect or what they are suggesting wont work.

To stand up for what I believe is right, even if it means disagreeing with the majority (in a polite way)

to help to make this world fair and to remind people that being compassionate does not mean you are weak.

To bring joy to others, which in turn brings me, joy and makes life an enjoyable experience.

I am coming in daily looking at my current processes and ways of improving them. I have done this everyday over the past few weeks and now starting to form a habit and seeing some slight improvements.

Passive/Thoughtful mode – often happens when there are some key issues to deal with

Ideas are a commodity as well

Re-visit my weekly meeting !

If something is hard, just keep doing it and may get easier, like understand customer, looking at things a different way, think before opening your mouth………………..

Being more positive about my current projects and managing them in the best possible way with my colleagues.

Humour is not a difficult thing for me to use everyday. I try to see the bright side of all situations, which most of the time makes me or other people laugh.

Getting out of a routine, trying something different.

I told my Mother who is 79yo that I was buying her a World Vision “gift” of a Goat for Christmas. She told me she has no room at her place for a goat. I told her the goat wasn’t for her – it was for a small poor family in Sudan. She asked me how a goat here was going to help a small poor family in Sudan? I told here the Goat was not here and that it was probably already in Sudan. She asked how it got there…

I bought her perfume for Christmas – it was much easier. I gave my sister the Goat.

I think its great their people out willing to put the time in helping us become better at thinking and using our brains

Coaching the assistant manager on Behaviour. I am going to write down 10 things I have not done yet including resources from my first lesson and deliver for tomorrow

Ask that extra question. Follow-up that potential lead. Confirm every detail is correct.

Already do it here.

Typically in my role humour is found with things that should just work, but chose not to. Finding a computer just as resistant to change as I am tickles my funny bone.

I think use both. Use judgement then go back to prove myself wrong by using design.

I am searching for a better way. A way of helping the business moves forward from the bottom up! How can I improve our processes so that the on flow will provide better productivity for the business.

Skills can be learned, Practice at refining a skill makes you better.

Set up processes, documents and working spread sheets so that when I move to my new department the person coming into mine can hit the ground running and not face the challenges I have this year.

Good service good customer development

The main point about a CVS is being set in your mind because that’s the way we have always done it and being time poor so we go with the way we have always done it.

Stepping back and listen to customers and staff, then we can all move forward.

Sometimes I think that we as a company are afraid to use humour externally for fear that it may offend. I think that a life lived in fear is a life half lived and you should never be afraid to laugh. Laugh and the world laughs with you.

Trying to sell for $ is the main pt but why we are selling ?

Using the stairway (overcoming each obstacle) 1 step at a time, each time gaining a BVS until you reach your Best view , and your goal.

My score was 33, made me think a little more about decision making and looking at numerous options of my own and others. Making sure a plan can be followed and implemented to be successful.

I can produce a spread sheet to calculate the gst on credits I need to process so I don’t have to do them manually every time.

OUR BRAINS CAN BE TRAINED TO THINK DIFFERENTLY. SKILLS CAN BE LEARNED & DEVELOPED.

Why not is useful to ask when time is on your side, time to look at all options, time to weigh the options and time to evaluate the out comes. When under time pressures asking why can only be helpful when the person that is making the decision acts quickly allowing the thought to come to life quickly, Evaluating can happen at a later date or time. The quick decision helps us to change our BVS.

I want share this with my staff, I think we can all benefit by looking outside the square on a daily basis

It’s funny how when you are in the moment it can sometimes get the better of you. But in 6 months time when you look back at the situation you can laugh and think what the hell was I even worried about!

Look at things we do day to day, and see if we can think up more efficient/effective ways of doing it.

Up and active, is there any other mood. Not overly suited to a desk job but hey things get done around here.

Today we are organising our Bin Locations in our warehouse to make us more efficient and better organised.

To help solve issues and problems instead of using your ‘black hat’ you can use your ‘green hat’ to use more thought and ask the right questions to help the solve the situation.

Today we have started organising our warehouse bin locations to help make us more efficient in finding and storing stock for our customers.

you think I’m funny, well you should have seen the other guy.

By sharing a funny storey with a customer or staff member lightens the mood, breaks barriers, and levels the playing field. It can make people feel welcome and create desire from customers wanting to be part of what you do, by coming back or sharing their experience with others. Staff can also see the benefit and buy-in to using humour to their own benefit too.

I can make things 10X better by being the example of how others want to be. By being the best I can, making others look up to me and want to do things the way I do.

Instead of focusing on peoples weaknesses as a negative, coach those who are accepting and turn

thos weaknesses into a positive.

First you must really want to succeed in what you do. Once you have that ambition you retain knowledge and become good at what you do. After this things are more rewarding and you enjoy many aspects of your job you couldn’t see before as you were caught up in them.

Active. Hence 6am start!

What is the Motive behind the Argument/Discussion? What will come as a result from both sides? And what are the benefits?

Half of the “Board” are already family members (Mum, Dad, Brothers and Sister) these are the people you grow up around and had the biggest influence in shaping your current train of thought and reason. The other half are a mixture of friends and figures in your life that to you mean something and these people have done something that has changed an aspect of this area.

I have always been taught that we can achieve almost anything if we put the time in to practice.

If your goal is to learn a particular skill, I think it’s important to practice every day – even if it’s just for a short period of time. Creating a habit of practicing doesn’t take long!

Saying “thank you” can go a really long way.

Personally, I really appreciate when somebody sincerely thanks me for the work that I’ve done – that’s reward enough for me.

Not everyday. But most of the time. It’s us, as leaders to continue to better understand our influence on this environment. Continual improvement.

I will reward the staff for a job well done, a lunch or some time off early.

The most recent example was in a group discussion and it was fresh thinking by the group. The discussion was around a change in the market that was in our favour. So we needed to come up with a strategy to maximise its impact. The CVS was to just add more stock. But after good discussion we had a more detailed and controlled strategy.

I would have people from other quadrants of the DISC than I am. Also a colleague and my Reporting Manager,

I would also have my Dad and my brother.

I’m have been practising new ways of thinking with these DFQ’s.

Today I noticed a customer had amongst their paperwork a quote from a competitor which I was then able to find VAP alternatives and close the sale. To start with they were a little standoffish but after showing them our exclusive alternatives they quickly opened up.

I need to think more about different angles and ways to come out with a new outcome that will achieve more than our target and give us a BVS

I spend a lot of time on the road so I am always playing various scenarios in my head then preparing for possible outcomes and how to approach them. Oh the voices!!!

Our Skills Assessments and Self Audits, when executed properly provide great results.

Practice thinking differently with each situation at work or home and see the results that follow.

Most, if not all arguments start with a cvs opinion and stay unresolved if both parties stick to their own cvs. A bvs will usually resolve an issue, especially if the other person is open minded to bvs’s. Not always going to work, but worth the effort to train the mind to a bvs.

I can’t think of anything you wouldn’t improve with daily training.

Take off the black hat when trying to get a BVS, judgment is an idea killer.

Spin in media and politics is getting worse. You listed to a politician speak 40 years ago and there is a lot less spin than now. A great example of CVS is when Albert Einstein found that nearly everyone he met had an opinion on his theory of general relatively (taxi drivers, bar man) even though they had essentially no understanding of it due to the mathematical complexity. Not understanding something doesn’t stop people creating their own CVS and once it is set it is hard to change. Climate change is a good modern day example. lots of CVS’s and few BVS’s.

I laugh everyday, generally I am the one being a smartarse as this helps to break the ice

Pre season training , continuous , monotonous, but a constant that throws up different results each year , normally though its not the hardest trained pre season club that may achieve the ultimate success, it is often the smartest , copying another teams practises can be a downfall , understanding what needs to be trained or learned is the key , maybe that`s why AFL is becoming scientific with training methods.

Very interesting article I am looking forward to having a good look into it.

I can try to escape from my view that I am always time poor which interferes with spending time on x10

I think the most important thing is to recognise you can swap hats. It can’t hurt to change hats, CVS2BVS, before making a decision.

As mentioned in the video a crisis or opportunity can be seen in two ways and by focusing on the BVS and putting in the effort not only a positive result but also a X10 result could be achieved.

We have a strong culture of continuous improvement, so the output that has been great to see has been how teams have been prepared to discuss X10 ideas openly… it’s a great start, but we must now put those ideas into action. And I can’t wait to see what happens next!!

To enjoy it…

48 … still a way to go!

the need to take emotion and self need to come up with the idea out of the picture

Good humour stands in the way of taking yourself to seriously or it should!

I have worked with many people over the years, leading teams in several industries, having engaged staff that wish to be lead is not easy, there is always one individual that tries to undermine authority, you just need to learn to lead them differently to the rest.

In my role I enjoy the technical side of the job and I am always looking for alternatives to what most people

would look for the normal / standard.

making sure I finish jobs before trying to bring in other jobs.

The training has been fantastic the transition from CVS to BVS is happening without thinking more and more and being used in all areas of my life!

Reece provide many training tools to all of us, eLearning, David Yule, Julie Yule, and valuable training in products etc. from our work colleagues just to name a few. This contributes to the success of the business, providing us with a competitive advantage over or competitors.

to get away from being distracted from tasks

increase my time management skills and by doing so decreasing the amount of time I spend on each job

using the quit periods to build my product knowledge

why not do a job that needs to be done despite someone else normally doing it.

cvs vs bvs just goes to show that its always there and now we still can see both sides and can be mindful of your surroundings.

my brother my manager and my dad

List done no problem.
Prioritise the most important points and put them to the top of the list – CVS Be prepared to change the priority of the listed points as required – BVS.

just suppose we could keep every-one happy.

The Main point is to look at the bigger picture. Life is short and we are here for a good time. Don’t forget that the sun will rise again tomorrow regardless of your cvs or bvs

keep looking to improve what we do, know the direction you want to go in.

I like to go to the gym to do allot of my thinking. doing this gives me a space to myself that lets me

think of the CVS to turn this into the BVS. I feel that doing this is good training to give me the best opportunity to learn and teach myself what will be coming for the next day, week, etc

Make a list of things I want to achieve or fix, and break each down into small, doable tasks. Start at least one thing.

Printed my actions list for the Xmas period when it’s slower. Place it where I see it for the majority of the day so that I’m always seeing it, always thinking of it.

you never stop learning if you listen so you should be practicing all the time

Get issues at hand do it no procrastinating

I have a few differing activities – personal and professional. During the time we have been doing the daily questions I have been challenging myself about the thought process. it has been enjoyable.

The motto conveys that you never stop learning, however its what you learn along the way to improve ones mind in all facets of life.

interesting questions, helps you see where you are at.

When looking at an issue plan a way from problem to solution by taking time and going thru your thought process step by step

That the customer is always right

Looking for a way to stop my port barrel from leaking after trying several options the best way was to get the manufacturer to fix it for me.

How other perceive me , also is the answer I am giving the right one or is their an alternative I should be looking at. Ask others that are more experienced them me how they solved the issue also see if their is an answer on the internet

The questions posed have made me think in an interesting way to fill in the DFQ. I have found the questions validating my current process to get to a better view.

The subconscious changes to my thinking might be driving me to improving the solutions I come up with, but that is very hard to measure.

Almost every situation you should be able to put your green hat on to look for an more expansive solution

That list I made of things to do during the quiet time over Xmas & new year, ( not that it is quiet, quite busy ) Get to it now.

Work with every customer and every situation to improve our business and customer base

What do I do next? START!!!!

I need to think about taking a different approach to an issue I’m getting the same result on. Quietly confident I’ll be happier with the outcome.

Most of the time it would be judge but moving forward to design is my first set in thinking.

Notice something, then look again and see if you can notice something else that might be just as important.

Considering both hats are the same make and design, the only difference is color. So depending on what outfit you are wearing or how a particular hat makes you feel depends on which hat to choose. So that makes it a moot question judgement or design, it has to be judgement because both hats are the same design literally speaking.

There will always be a need to utilize both hats. Where we need to alter is the timing of using the green hat. If you put it on too late or not at all then we have missed the opportunity. The key is to recognising what we can control and influence and then coming up with and action plan to improve the CVS.

Today is about setting myself up for the future. I can improve this by researching as much as possible prior to starting my new role.

What can I do now? STOP!!!

I have noticed that the more time I spend listening to people instead of jumping ahead to assume what they want, I achieve a far better result. No big surprise there.

Make 2015 a year that make me at the top of the list and enjoy work life balance

look at things with every ones view, not just mine

someone noticed a flat tyre and never brought it to anyone’s attention, if someone done something in the now it wouldn’t have caused a problem done the track.

I’d rather use my green hat first then I can put on the black hat to see where improvement maybe needed.

other than push a cheap product or item I’d rather sell quality, sure you may be charged a little more but at the end you will not end up with a head ache, and the out come is sure to please both parties,

I am looking for the worst problems to fix that will have the greatest impact. Taking on a new role is exciting, however I am new to the industry and need to show the customers that I care about what’s important to them. By fixing these issues first I can (hopefully) show that I can compete with bigger players and that we are the best supplier in town.

I need to think about TIME….How do I use it better?…can I be more efficient?…..Can I be better rewarded?

I will make an effort to recognize my weakest areas and find a way to improve. If it is only a small improvement that is fine. Sometimes the journey is more important than the destination.

I will get back what I put in & be rewarded for the effort…….

Noticing my Son will need all of the support to start school and booking Annual Leave to assist….Family 1st…

I can help the situation, my partner can help, work can assist………

The stairway will allow me to step back from the situation & have an aerial view to help better identify the solution…….

Be open to change and constantly look for better outcomes

For economy of effort for the best possible outcome

“Just Suppose” that through hard effort, ideas, relationships & entrepreneurial spirit my goal is met……..

Getting the home in order…deleting the past…deleting the unnecessary….hold on only to what is important in life…..

How can I improve my daily/weekly/monthly/yearly rhythms ten times? I am working on this today-The question is a good starting point.

Thinking black hat or green hat is a way to initiate different pathways in your brain. using green hat enables you to use the prefrontal cortex and consider other options other than learnt emotive behaviour. This is regulated by neurotransmitters present through lifestyle habits.

Having a balance in your life enable’s initiation of green hat thinking,

I have a good documentation system to keep my work tracked, repeatable and easy to pass on to others. I need to constantly review this system to ensure I do not get stuck thinking my CVS is a BVS. A great way to improve quality is to ask others for their opinion.

As the documentation I work on is to help others, I will ask the audience of my documentation to help identify how to improve the quality of my work.

I have tried to use these lessons in my private life as well as my business life.they have made me think inside and outside the square as well as thinking about other peoples views on things.I now think about situations in several ways and always think things through before a knee jerk reaction can happen(most times !) this course was very helpful and enjoyable.thank you.

Searching for ways to maintain discipline this coming year

We can start anything right now and there is no time likes now to get started.

When to use either hat (or any other thinking hat) depends on the situation we find ourselves in. It is probably a good idea to start with the green hat to design which hat will work best for the current thinking requirement. Learning when to narrow and expand our thinking is the key to moving towards a BVS.

so much truth and facts, so much to learn from it. So much have learnt from it

Roll with the punches, be flexible, seek feedback and make necessary changes from there

I`m looking for the best way of doing things and constantly searching for the best way to arrive there.

Practise everyday with day-to-day tasks.

Why not do it differently, if you keep doing the same thing over and over you will always get the same result. Change the ways we interact with our customers and see what happens.

What other people are saying or doing, it may be better, or a combination of all could be even better.

Listen/watch the feedback from what I do, change the plan if necessary.

I need to think about the many different ways a result can be achieved. I also need to think about the consequences of the way I go about it. Then evaluate the result, seek feedback, look for a better way.

37 Makes you think about how you do operate under these circumstances.

I think they’re all important, a package that is complete. If I was asked to emphasise one element, Knowledge into Skill. You have to truly have knowledge of something inside-out to be able to teach “anyone” some things. There will always be someone who can ask a curly question that innocently challenges the true understanding the trainer has of the concept. Turning knowledge into skill is the only way to do that properly.

Very good article. Reminds me of a saying Forest Gump said of “Life is like a box of Chocolates, you never know what you’re going to get”. Life can throw you curve balls and bounces but as long as you can laugh for the soul and keep on walking, you can always be who you want to be. Get rid of the people in your life that bring you down or don’t treat you with the respect that you deserve and bring in people that make you smile and enjoy life.

This article made me stop & reflect on the lessons & my life. Very meaningful & made me realise I can make things better & to not always rely on other people. Work hard but make time for yourself & appreciate the small things in life.

Engage your mind and come alive.
To exist then leave no trace is a harmonious/peaceful way of life.

To exist and change an event or leave a profound statement on the world for the better WITHOUT leaving a trace thoughtful/active way of life.

Great words we all should live by , truly inspiring ……

Get into the habit of using the BVS.

Customers staff, members, wife ,friends