4 thoughts on “Better Thinkers Get Better Jobs

  1. i need tolearn more about the meaning of value fountains and drains….what values are added and removed?

    1. Value fountain+ adding more value by simplicity, adding more customer friendly features, reducing process TAT, automation , optimisation of resources- doing more for less etc
      Value drain- losses, errors, rework, customer unresponsiveness, escalations, attrition and churn etc

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