On 14 December, 2017, Elizabeth the Second, the Queen of Australia appointed by Letters Patent the Honourable Kenneth Madison Hayne AC QC to conduct a Commission of Inquiry into the selling practices of the financial sector in Australia.
Such a thing could never happen in America! The doctrines of selling and salesmanship are sacrosanct in America. They are never challenged. Even the President is a self-acknowledged practitioner of American salesmanship!
But, things are different in Australia. This is an historic occasion in the history of selling and salesmanship because a world class independent inquiry will for the very first time investigate three important issues:
- the selling practices of banks and others in the business of selling financial services to customers in Australia,
- whether they are operating in the best interests of customers, and
- the internal sales culture that is operating in these businesses.